Hilton Garden Inn Denison/Sherman/At Texoma Event Center

Won’t stay here again, overpriced

Liked: Location was great
Disliked: Overpriced, thought it was ridiculous that they charge for breakfast and not clear who is free and who is not.

Probably won’t stay again

Liked: Love the greeting from desk clerk. And liked the entrance. And the pool.
Disliked: My room was ok . Bedside tables were still dirty from someone else’s drinks. And sheets were yellow dingy. And pillows were disgusting & old. Didn’t feel comfortable sleeping In the bed but paid over 200 so I’d lost that and had to pay for another room. And on site that I paid for my room it was under 200 when I checked in it was 214.

I use this property in...

Liked: Location
Disliked: I normally like to rent a hotel that has a hot tub because I travel all day and at night it helps to be able to sit in a hot tub. My last two stays here. The hot tub has not been available. They just don’t fix it anymore.  also when I open the door to the room there’s a very strong, musty smell, and the water pressure is not good. 

Disappointed

Liked: Location
Disliked: The hot tub was not operable. Usually not a big deal but this trip it was the reason for booking.

Exceptional

This property was rated 7.5...

Liked: The staff was friendly and helpful. Lobby was clean.
Disliked: The carpet and bathroom floor was dirty. We found a crushed water bottle beside one of the beds and some kind of yard ball on the other side. I found hair behind the door. For the price we paid we were very disappointed for a Hilton property

All in all we really...

Liked: I liked that the room and bathroom were large and clean.
Disliked: The bed was not comfortable at all! We have stayed at this location in the past though and had a comfortable bed. They just need to upgrade that bed, it was awful.

Exceptional

Good