Hilton Garden Inn Dallas At Hurst Conference Center, Hurst

Hilton Garden Inn Dallas At Hurst Conference Center Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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Superb

Liked: Quiet
Disliked: The price

Exceptional

Passable

Disliked: blinds were torn up, plugs didn’t work

got what I wanted; no...

Liked: it is close to our meeting location.
Disliked: like any other hotel.

Pleasant

Disliked: Had to change rooms because mine was not cleaned.

Maybe try Marriott

Liked: Some of the staff were pleasant and great. The location was between his and my family, worked out good. We were on the top floor, so it was nice and quiet.
Disliked: The stuff you really want to know.We checked into room 610 on 4/28 it had so many issues. I finally called down around 1am. asking for another room.1. Light bulb out bedside2. Lip prints all over window3. Holes in sheets4. Refrigerator was open and wouldn't cool.5. Water was coming out of the connection between the showerhead and the pipe to the wallI spoke with Israel. He said they were not fully booked and not close. He told me I could choose either 605 or 606. I asked him if I could just switch in the morning early. We drove from Iowa. The next morning on 4/29, go speak with the front desk. The young lady told me she didn't have any rooms. I told her I spoke with Israel and he placed notes on my room. She went to the back office. She then all of a sudden had 606 for us. We get into room 606 and the big window in this room has hand prints on it and pubic hair on the sill. The thermostat battery also went out. I noticed a blinking battery on there. I saw 3 people from housekeeping, asked them what the blinking means. They said they could fix it. As we were checking out, I told the front desk. The girl said, ok and so it got fixed. But I had to sleep hot. I wasn't aware the thermostat battery was out, not my job to check that. Not once did we get offered any compensation. I'm also writing to Hilton just to make sure they are aware.