Hilton Garden Inn Columbus

Credit Card Compromised by Hacker...

Liked: Clean, comfortable
Disliked: I paid for my room in advance through Booking.com and PayPal. When I checked-in at the hotel, the night clerk asked to swipe my credit card for incidentals. Minutes afterward, my credit card was compromised. Someone started making on line purchases with my card that very night. My bank quickly caught it and helped me cancel the card and identify the fraudulent charges. I asked to speak to the General Manager this morning to report what happened. He was too busy to talk with me and asked the day clerk to let me know that he promised to call me. He never did. I am taking this up with Hilton's CEO. Security is everything to me. Will never stay here again.

Will stay again. Nice pool...

Liked: Coffee available 24 hours Nice outdoor space
Disliked: Staff not overly friendly check in last was good but other staff didn’t say one word good morning how are you nothing. Breakfast servers awesome. Friendly sweet ladies.

Comfortable and accommodating!

Liked: Staff was extremely friendly and helpful! They tolerated my kids in the lobby every morning and that’s saying a lot lol! Great stay!
Disliked: N/A

Exceptional

Wonderful and very clean hotel.

Liked: Nice, clean room with a big fluffy comfortable bed. We really enjoyed our stay.
Disliked: You have to pay extra for breakfast.

Exceptional

Superb

Stressful

Liked: Staff was pleasant
Disliked: The mattress was stained on the pull out sofa. The pool area was full of screaming children at 9pm! Not normal children playing but serious screeching, nobody did or said anything to stop it. No quiet hours, children running up and down hallways at 11pm. Not a good place to rest when road tripping.

It was great! We will...