Hilton Garden Inn Cleveland East/Mayfield Village Guest Reviews
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Stephanie Sun, 17 August 2025
No water twice but comfy...
Liked: The beds were comfortable and it was clean but this definitely was not convenient for 4 of us to not have water twice
Disliked: We booked our visit here for the Morgan Wallen concert and stayed from Aug 14th-16th. There was not only no water from 11pm-4am, but as the 4 of us were getting ready for the concert we had no water. I called the desk and they said a pipe burst. This was very inconvenient.
1mellemel Sat, 9 August 2025
Superb
Liked: Awoke late and missed it
Margaret Mon, 28 July 2025
Superb
Ashlyn Thu, 24 July 2025
Terrible, do not recommend for...
Liked: Nothing.
Disliked: Broken ice machines, pool was not heated, hot tub was Broken,- none of this was told upon check in we discovered ourselves. Keycards did not always work to enter rooms (known issue once we told them but no fix yet) outside door to enter facility never locked (not main entrance) rooms were not fully cleaned wrappers by tv stand.
Ace Wed, 23 July 2025
Good
John Wed, 23 July 2025
Good
Sarah Tue, 22 July 2025
Adequate. Not a great value...
Liked: The price was not adjusted even though a jacuzzi was advertised but out of order. We were looking forward to using it. Exyremely disappointing.
Disliked: Breakfast should have been complimentary for the price of the room. Even providing a muffin with a piece of fresh fruit would have sufficed. Seemed stingy and unwelcoming.The broken jacuzzi was really unacceptable....
Marc Mon, 21 July 2025
POOR I WOULD NOT RECOMMEND...
Liked: LOCATION WAS GOOD FOR WHAT I WAS IN THE AREA FOR. BUT THERE WERE OTHER HOTELS THAT COULD HAVE EXCEEDED WHAT WAS PROVIDED FOR BY THIS HOTELKI
Disliked: LITTLE
Marilyn Sun, 20 July 2025
Exceptional
Klara Mon, 14 July 2025
I would rather drive all...
Disliked: The swimming pool made me itchy. It's disgusting. They charge $25 (for breakfast or if you grab anything from the pantry) more despite the fact that booking.com shows breakfast included. Here they play their own games (some funny piece of paper with logo and your name, very professional "voucher". Very expensive hotel that is very bad quality. They think their breakfast is fancy because they hired few kitchen staff that literally puts few already cooked ingredients on a plate that looks like a mess. The smell of the dish presented in front of me made me think of all the illnesses. I have suspicion that they create a mix of spoiled ingredients in a green pesto. Well, I was not feeling like having throwing up session so I just left it. I waited forever for them to even acknowledge me.