Hilton Garden Inn Chicago/Midway Airport

Exceptional

If you are looking to...

Liked: This trip was so important, as it was my daughter's 18 birthday.. as soon as we checked in the room the toilet flooded . So they moved us to another room that apparently was not cleaned very well we found dirty Tupperware filled with rotting food . We called the office. to inform them.. we went to dinner that night and when we came back, left my daughters in the room to walk around the property. My daughter called me and asked if they go get some water. I said yes go to the front desk and the young man working there was very rude to them charge them for the bottled water as opposed to charging it to the room... when they informed me I came back and I went to the hotel market and he seemed very irritated that we were there.. again the next morning we called the office to inform the manager of our experience.. Sunday was check out and it was a lot going on, I had realized I left an item in the room, and I immediately called the hotel.. they found it, but want me to pay for it to be shipped back.. I love the neighborhood that this hotel is in . It's perfect for shopping and leisure. I stay in this neighborhood a lot when I vacation here, but I will never stay at this hotel again experience was not the fun relaxing place to stay .. when we booked this hotel we booked it originally because it had an indoor pool. My health is not the best and I had to have a heart catheter literally days before a trip so we figured with the pool that would be low packed exercise that I could do.. we never got a chance it was always filled with kids from the time it opened to the time it closed at 11 PM.. I love the city, but would never book here again..
Disliked: Staff ,cleanliness

Poor

Liked: The distance I needed to be to my destination
Disliked: Well, for starters, patio area was in disarray.No extra pillows in the room.Very expensive breakfast buffet.No bar or kitchen/food. The two nights that I stayed

Exceptional

Exceptional

Nice hotel

Liked: Very nice hotel clean, comfy beds and nice workers
Disliked: Area, barricades blocking entrances made it difficult to get to hotel. I also did not understand why we had to pay for parking.

Ok

Liked: The location is very convenient to the airport.
Disliked: The woman who checked us in last night very rude and seemed racist. When asked a question she was very condescending and short. Her disposition was nasty and I didn’t appreciate how she spoke with me.

Exceptional

Liked: Whitney was awesome

Good

Liked: Hospatality
Disliked: Paying for breakfast