Name: Hilton Garden Inn Chicago McCormick Place
Address: 123 East Cermak Suite 300, Chicago, IL
Telephone: (888) 428-0221
Rating: 4

Prob will stay elsewhere next...

Liked: Location
Disliked: The service in the restaurant and the fact that only one elevator was working on 4th of July!!! It was so overcrowded and long wait times. Ridiculous!

Superb

Liked: The customer service was great.
Disliked: The only thing i didnt like was paying for daily parking. Eveything was nice.

Would not stay again, hotel...

Liked: Clean facilities. Typical Hilton Garden Inn. It is combined with the Hampton and Home 2 suites, meaning they all share the same pool, lobby with Customer Service, but different breakfast set-ups. The location is right next to the conference center, but otherwise there is not much around there. relatively quiet. Being in the city meant even on the 14th floor heard sirens throughout the day and night.
Disliked: Paid more than $600 per night. Said it was due to the conference. Never played that much for any room st a conference and this certainly was not an exceptional place to stay. Pool water was murky. Lower level customer Service was nice but seemed to not have autonomy from upper management and difficulty with basic decisions. Though I had breakfast and confirmed on booking.com, the staff insisted that I did not have it. Using booking was almost a punishment for this hotel. They finally gave us breakfast but it was an unpleasant and unnecessary experience. They also had issues printing my invoice for my stay…. Just basic issues I haven’t had other hotels.

Exceptional

Disappointing

Disliked: Room stunk like feet. As soon as you walked in, the smell hit you

Bad

Disliked: Flight got delayed 12 hours..hotel canceled my reservation. Arrived to no room. Had to rebook at another hotel after 18 hours of harrowing travel. Terrible experience.

The property is clean, quiet,...

Liked: Clean and safe
Disliked: n/a

The stay was convient for...

Liked: Room smelled like popcorn and carpets smelled like urine
Disliked: Property was ok

Well located, mostly clean, expensive.

Liked: The property was clean overall.
Disliked: All carpets in the halls and rooms have a terrible smell

Great accommodations, busy for holiday...

Liked: The location was great, right in the middle of downtown and we were able to get to our hotel fairly quickly despite the traffic.
Disliked: If you are traveling during a holiday weekend, I recommend possibly going to a smaller hotel. There was a lot of traffic in this hotel due to the holiday weekend and also a few concerts and events that same weekend. I know the staff were trying really hard, but there was just not enough people to accommodate the surplus of guests.