Hilton Garden Inn Chicago Downtown/North Loop Guest Reviews
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Write a review
Geraldine Mon, 1 September 2025
Excellent stay
Liked: Walking distance to Chicago Theatre. Very clean. Very comfortable. Fast internet.
Disliked: They didn’t provide other toiletries like toothbrush, toothpaste, robe and hotel slippers.
Michael Thu, 28 August 2025
Very good
Liked: The room was nice though small, the location was great, brought staff was pleasant and helpful
Disliked: Do not go to the restaurant. It literally was one of the worst experiences in my life on customer service. The waitress did not know how take orders or be of any help. She literally stopped taking our order mid way to go and deliver another order to another table and then did not came back 10 minutes later to finish taking our order. We were overcharged for a breakfast we did not order. Once we got our food, it was not what we wanted. We did provide feedback while trying to close out our restaurant bill but that wasn’t helpful either so we gave up.
Shannon Sun, 24 August 2025
Superb
Liked: The gentlemen that checked us in last night were 2 of the friendliest, most pleasant people I have ever encountered.
Disliked: Absolutely nothing.
Donald Tue, 19 August 2025
Very good
Sandra Sun, 17 August 2025
Very good
Liked: Great location and very friendly service.
Bridget Mon, 11 August 2025
Very good
Liked: Clean, great location, friendly staff
Disliked: Noisy guests due to partying late in local bar scene (River Walk).
Colleen Fri, 8 August 2025
Better options available
Liked: Location
Disliked: AC was loud/bathroom smelled musty
Anthony Tue, 5 August 2025
Exceptional
Julie Wed, 30 July 2025
Exceptional
Sandra Tue, 29 July 2025
Very good
Liked: Was not able to have breakfast here. Wish it came with the stay!