Superb

Staff gave us hard time....

Disliked: Front Desk Susana gave us hard time to return/deduct unused prepaid "wholeday" parking tickets from our hotel bill. while other morning staff at front desk did it easily in one minute.

Great location but it felt...

Liked: good location, room good size,
Disliked: noisy air conditioning. Lack of staff and attitude of staff. only 1 friendly staff member. Often had to queue for half an hour to ask for something. When we enquired about servicing the room we were told we had to ask 24 hours ahead. would have been good to be told upon check in. Were overcharged from confirmed quote. Took over a week to release the accommodation amount plus security deposit- even after they had deducted the accommodation amount after checkout. So was out of pocket $1500 for several days. only fixed after many messages to hotel. Also room booked for 4 guests, only set up for 2, took ages for extra things to be brought up- it was so late some guests were asleep

Very good

Liked: Location, room size we got a corner room, nice fitness room. Staff all helpful
Disliked: Food facilities provided by a 3rd party (Webber Grill) which was good quality but expensive for the level of hotel

Bad

Liked: We did not have breakfast at the hotel
Disliked: The check in was ridiculous. One person was there and I was second in line and it took 45 minutes. Then people started walking out.

Great!

Liked: Everything was excellent!
Disliked: The pool size.

Very good

Liked: The location
Disliked: Car park is 56$/24h. If you leave and come back during the same day you have to pay again.Breakfast service is slow. There is a lack of personel in the restaurant

Superb

Exceptional

Liked: perfect location we didn't need to use any means of transport as all the main attractions were all close
Disliked: the bed is very soft