Hilton Garden Inn Chicago Downtown South Loop

Great potential. Unprofessional staff. Unfortunately...

Liked: Beautiful View, Clean, Comfortable room.
Disliked: Valet Drove my car very recklessly through the parking garage, wasn’t until the next day when I watched the dashcam footage and realized. To say the least, I was Furious. I Called the hotel, emailed them the video, was told they would report it and get back to me, now a week has gone by and I still haven’t heard anything from them. Very disappointed with the employees of this hotel.

Very good

Great hotel, would recommend

Liked: We had a corner king room, the view was amazing!
Disliked: Only down side is sharing the pool and hot tub with the other hotel, it gets pretty packed.

Superb

Exceptional

Exceptional

We loved the location, didn’t...

Liked: The location is great, walking distance to many attractions and GREAT food. The staff did at least take our concerns seriously after some pushing to help out. The pool, though a little crowded, was nice too!
Disliked: The room we stayed in for the first night & day was 79-81 degrees at all times. The AC was set at or below 70, but the room never got below 79 while we were in there. We slept that way the first night hoping that it was just that the main power switch was initially turned off, but we both woke up sweating in the morning. The next day, we told the front desk and they sent maintenance in later that day. We stopped back at our room from our museum visit and the room was cooler, but still not as cool as the thermostat said it should be. We assumed it was working on cooling down and went to our event. We got back around 11:30 and found that the room was back up to 81. We called the front desk and were informed that maintenance was no longer there, but they would check if there was another room. We waited in the room for a callback for about 20 minutes. I decided to go downstairs to check in with the woman I talked to and she told me they were really booked up, but she would look (what were you doing in that 20 minutes before I came down?). Eventually after standing there at the desk for about another 20 minutes, she found us another room. It was much smaller and clearly used (when I say used, the bed was unmade like someone slept in it, open water bottles, half-drank coffee - thankfully they hadn’t used the bathroom much it seemed like). My husband and I moved our bedding 2 floors at 12AM so we didn’t have to sleep in the used bedding (we did ask for new bedding at the front desk, but all we could get was new pillow cases and 2 sheets). Not that it was a huge deal, but our shower handle was broken too. While I was down there talking to them about our maintenance request, there was another gentleman down there telling them he had the same issue with his shower handle among other things he was dealing with in his room. We’ve stayed here before and it was nice, but the experience was prettyyyy rough this go around.

Exceptional

Liked: Incredible lake view

Good

Liked: Spacious room with nice view. Good beds.
Disliked: The aircon could not match the current heatwave. Hence a lot of noice but still very warm room = hard to sleep. Gym with no aircon (30c+ degrees)