Hilton Garden Inn Charleston Waterfront/Downtown

Very good

Overall, we had a great...

Liked: I really loved the view and breakfast
Disliked: The bed pillows were too flat. There weren't enough baggage carts. I had to hand carry my luggage.

Superb

It will be great when...

Liked: It was under construction and a month behind schedule - public areas were dirty and noisy

We had a good time

Disliked: I wasn’t aware of all the renovations going on while there. No restaurant, or shuttle available.

Worst experience ever at a...

Liked: The hotel was under renovation, and as a result, everything felt dusty, including my room and bathroom. It was uncomfortable and felt unhygienic. Worse, I was bitten multiple nights. When I informed the front desk they were dismissive and only agreed to investigate if I vacated the room. After waiting an hour and a half and repeatedly asking for updates, they claimed to find nothing—without offering an apology. Their responses were passive-aggressive, and to make matters worse, I continued to get more bites. I have photos to prove it.While the view was stunning, the loud noise from the bar above completely ruined the experience. Every evening, the disturbance made it impossible to relax. Additionally, the furniture was outdated—I've seen better quality in budget hostels—and the pool towels looked like rags.The pool itself was unclean, and the poolside furniture was covered in green dust. It was clear that maintenance and cleaning were not priorities.The front desk was improvised on the second floor, making check-in and assistance feel unorganized. The coffee station was only available until 10 AM, which was highly inconvenient.For the price I paid, these conditions were entirely unacceptable. This was nowhere near the quality I expect from Hilton, and I will be filing a formal complaint with the company. I would strongly advise others to reconsider staying here until significant improvements are made.

Pleasant

Disliked: The shower curtain leaked horribly, so much so that the bathroom floor got soaked.

Great staff, great views, great...

Liked: Dylan at the front desk was excellent.

Ashley River

Liked: We loved the river view from our large window. Looking at the boats day and night was beautiful. The beds were comfortable.
Disliked: We were not aware that the hotel was going through a renovation. All of the public places were closed.