Hilton Garden Inn Charleston / Mt. Pleasant Guest Reviews
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Zachy Tue, 3 June 2025
This Hilton Garden Inn needs...
Liked: We flew to Charleston as a family to celebrate my daughter's wedding and took 6 rooms for 3 nights. The location was fine and the parking lot was OK. Staff were mostly polite and friendly, but not always professional.
Disliked: As they say, the devil is in the details, including the small details. A few examples: The Wi-Fi came on and than off for periods of time both in the mornings and evenings, which is quite frustrating; Service in the rooms is provided every other day. At our request, we received service at the room on our second day, but the empty shower gel container was left empty and we had to rely on the one small piece of soap in the bathroom when washing hands and taking a shower; On the morning of our departure house keeping employees knocked on our door before 8:00 in the morning asking to clean our room. I explained that we will be checking out at 11:00 and they should come after 11:30. They apologized and left. However, in the coming hour two more different housekeeping employees knocked on our door and asked to clean our room and again I had to explain that we are staying in the room until 11:00, and that they should come later. We found this attitude extremely unprofessional. Definitely not typical of my vast experience with the Hilton chain.
Gerald Sat, 24 May 2025
Very good
Catherine Sat, 10 May 2025
Very good
Liked: Great breakfast
Disliked: Lack of hot water in the shower
Inzunza Thu, 1 May 2025
Very good
Thomas Mon, 21 April 2025
Superb
Liked: The room was great, super clean and bed amazing
Melissa Sun, 20 April 2025
Exceptional
Superdadst Sat, 5 April 2025
Exceptional
Delozier Sat, 29 March 2025
Did not meet expectations.
Liked: Location great, breakfast to expensive.
Disliked: Should not have to pay for parking, name was wrong on registry took staff 10 times to fix so I could get wifi connection.
Jennifer Sat, 29 March 2025
I have no complaints about...
Samuel Sun, 2 March 2025
I will use again.
Liked: Easy in and out. Close to downtown.
Disliked: Commode too low for seniors.