Liked: this is a 5 star hotel...

Not

Disliked: My whole stay was horrible .. booked a king and got a queen , asked for a top floor and got a first floor .. my tv didn?t work at first , maintenance guy took an hour to figure it out and I had no clean towels .. rough experience

Superb

Liked: Clean and kind staff, the most thing is location where was close to college town.

Exceptional

Disliked: Love the layout of the lobby its beautiful!!

Exceptional

Exceptional

Liked: The staff was great! This was a first time I stayed at a Hilton inn and I loved it! The restaurant food was great!

Exceptional

All Brand New Accommodations......but dirty...

Liked: Bathrooms although new......floors were filthy
Disliked: Other than Kent (who was very very accommodating) there rest of the staff seemed angry that they had to be there. Whats goin on over there on Neal Street? We always stay there, are always greeted etc. I was somewhat intimated with the person working the counter. The morning gal (gray hair) was super friendly this morning (Dec. 6th) which made me want to come back and give you guys yet another try. Don't ever get rid of that Kent.....he was diligent in finding clothing of mine that I left in the room the night prior. It was found and returned after Kent stayed on it.....