Name: Hilton Garden Inn Cartersville
Address: 24 Liberty Drive, Cartersville, GA
Telephone: (888) 420-1655
Rating: 4

Exceptional

Lesson learned the hard way;...

Liked: I just hope the pillowcases and sheets were clean. The Keurig looked like it had never been clean. The end table by the chair, have no clue what was on it. One chair for 2 people? You need two chairs for two people and you need comfortable chairs not ones that make you practically lean forward sitting in them. TV should be where the desk is so you can watch it easier from a chair. Not everyone wants to have to watch TV breaking their back because of no support for back. And before you say lean against the headboard; not everyone was raised wearing dirty shoes on the bed and not everyone wants to be constantly removing their shoes. Went in room, thought there was a message since phone was blinking, it was from March 5th from the general manager about their loud dogs. If I had wanted to be in a room that animals stayed in, I would have asked for a pet friendly room. I’m allergic to what gets in their fur/hair. No room service. Left the room at @8:45 am, got back around 4:00 pm; all dirty towels and stuff still in the middle of the floor. And no, I did NOT have the do not service room on the doorknob. I had to go to the desk and get more; I was given towels and washcloths, no hand towels and no shower mat to step out onto. Construction going on so no lounging could happen. If I’d known about the construction I’d stayed else where. Saw a sign showing POOL in a certain direction. Didn’t see a pool so asked at desk and no pool. Glad I read the sign on their two bottles of water in the room; complimentary to silver members and above, $3 a bottle of not. Paid right at $200/night for all of this. And no, that didn’t include breakfast either. And don’t get me on their digital keys. If you decide to stay after this, get a physical keycard. If I had known all of this I would have stayed in a different town and just drove farther to my event in Cartersville.

Would stay again

Exceptional

Disappointing

Liked: Staff was great.
Disliked: The room was overpriced,Bed linen looked like queen sheets on a king-size bed. Barely came to the edges Mattress was worn, pass time to replace itWe had expected a tube but only had a shower