Superb

Exceptional

Disliked: AC fan was very loud at times.

Exceptional

Superb

Exceptional

super location, super clean, all...

Good

Good

Liked: Location, cleanliness and amenities
Disliked: Staff and the very technical system as to check-in and check-out processes. We were on a trip of 20 days when we checked into this hotel so our credit card was running out of balance. Yet, we had plenty of cash to pay our hotel bills. However, Asst Duty Manager ( named Sarah), talked so much technical elaborating so much on their system that check-in cannot be done based on cash payment. For us, it was 2am in the morning after having flown a flight of 6 hours that Sarah was trying to teach us the so called technical procedure that Sarah believed in. About 8 hours prior to our arrival, we contacted the hotel and requested for our airport transfer to be arranged through Green Ride shuttle company. Female assistant who picked the phone was hesitant to go 100 meters out of his way assisting us. She took a while in her computer and said that Green Ride is fully booked. However, upon our arrival in DEN, we walked into the shuttle and found that there are more than 6 seats vacant. Staff those were scheduled during morning sessions found to be genuinely helpful and passionate on customers service than the ones those who are scheduled in the evening sessions

excellemt