Hilton Garden Inn Birmingham/Trussville

Good

I picked this overpriced property...

Liked: The hotel was clean and the staff was friendly.
Disliked: I booked this hotel for the sole purpose of using the hot tub and heated pool because I have every other weekend with my daughters. The pool was ice cold! The hot tub was roped off and filthy! I had made plans to swim and bun with my 5-year-old twins and instead I had to stand outside the water and play with them. They instantly got colds that night and was sick the next day. There were three other properties that I could have chosen that had indoor pools I was hoping that this one was going to prove to be the right location and the right time and place but it wasn't the pool was horrible and I can't get the time back wasted with my daughters

Exceptional

My stay was AWESOME!!

Liked: The best thing I liked and appreciated was that I requested a 1st floor room and a a 1st floor room was provided to me. The staff was exceptionally friendly! I would most definitely stay there again! *****

Bad

Disliked: Hotel has ignored each and every email I've sent to them, charged me twice for the stay and ignored all my attempts to solve the problem

It was okay

Liked: Since the breakfast wasn’t included we went to a restaurant
Disliked: I went to make sure my room was secure and to my surprise my door was unlocked from the outside, meaning it didn’t need a key for entry

Exceptional

Liked: Great location and nice staff
Disliked: Shower made a loud noise and doors didn’t lock

This is a great place...

Liked: Great food
Disliked: Lighting in restroom

Like To Chill in Trussville

Liked: I've stayed here numerous times. Like the location.... convenient and off the main drag. Very clean, very nice staff, great bed, coffee bar, snack bar. Like the mini fridge and microwave if needed. Some good restaurants nearby help too. Very good hotel overall.
Disliked: As I'm a senior I wonder if I paid the highest rate? $200 a night is up there for this level hotel/ location. No question asked on Booking site, or at check in whether I'm AARP, etc. Second, you can't be out of Diet Coke for the whole stay. Lastly, if I'm paying 200 a night, breakfast should be included....or at least a continental offering. I'm nit picking a bit, but you asked.... I'll be back.