Hilton Garden Inn Birmingham/lakeshore Drive Guest Reviews
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|6.7 miles from Birmingham centre|
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Ashkeysryu Mon, 28 January 2019
Liked: Very great staff, nice room and in a good location.
Disliked: No fresh roll of toilet tissue and tub was still dirty.
Amanda Mon, 21 January 2019
Liked: The breakfast was good and the service was amazing. The bar is small and quaint but again the service is wonderful. I absolutely loved the staff. The food was good too.
Howard Thu, 10 January 2019
Have stayed there before, convenient to family.
Liked: Comfortable feel of hotel.
Paul Wed, 9 January 2019
Liked: Friendly staff
Disliked: Heat didn?t work and sheets were dirty in the first room. The front staff did change our room.
Adrina Thu, 20 December 2018
Debbie Mon, 17 December 2018
Our stay was wonderful except...
Liked: The hotel was lovely! It was decorated beautifully for Christmas, and it smelled so nice. Our room was great.
Disliked: The only problem that we had was that we paid the extra charge for breakfast when we made our reservations, and we were turned away because we weren't Hilton Honors members. The lady at the front desk was not kind to my husband. He told her that we had paid an extra $11.00 or so for breakfast to be included in our reservation. She said that since we booked through a third party agency, that you could be the ones who were fraudulent in your handling of our booking.
Paulette Sat, 8 December 2018
Cyrille Mon, 3 December 2018
Ok but hotel needs to...
Liked: The location
Disliked: Service was provided as described in hotel website. Example jacuzzi was not functional and AC in room was working properly and dirty, dusty.
Theresa Tue, 27 November 2018
Not good as far as...
Liked: The hotel did not honor the bookin.com rate. In addition, I am still in conversation with me as they have incorrectly charged me an extra 305. Dollars in addition to the more they changed me for the room.
Disliked: See above. Did not honor booking rate. Still negotiating an additional charge of an a305.00 that appears to be a billing error. But who knows. I have if it will be resolved.
Patricia Tue, 13 November 2018
Liked: Was just average
Disliked: Ask for extra sheet, never received. No tissues in room even though a box was provided. There was no drain plug in bathtub so you were forced to shower. Room was never vacuumed. When room was reserved was told breakfast was included, at check in was told the only way we could have breakfast was if we paid $11.95 per day. Also told Hilton didn?t do free breakfast anymore. Even though my reservation said ?Breakfast provided?. And found out later some in our group were given coupons for their breakfast. Big mixup at checkout and staff was rude also no manager available until 11:00PM that night. This was about 8:30AM. WILL NEVER STAY THERE AGAIN! Put a negative against Hilton for me, even though I am a Hilton member.