Hilton Garden Inn Bethesda

Terrible

Liked: House keeper was good
Disliked: I had loads of issues with your hotel:1. I had 4 suitcases on me to check in and you there was no help keeper to help move the luggage upstairs to the room 2. I paid for breakfast, had a fair breakfast during the weekend but by Monday was told I cannot have eggs, vegetables or potatoes, though I paid same rate per day and the staff at the kitchen on Monday was rude and very unfriendly. I was told because the guest number had reduced so the breakfast options needed to reduce too, which is very bad3. From Monday mid day there was no internet in the facility till late at night, I couldn’t meet up my meetings and work and had to check out

I will not stay here...

Liked: The room was spacious and the food was good.
Disliked: The food was expensive, the parking was expensive. The hotel did not have any amenities that would put it at or above any other facility nearby. I would say this is a budget hotel.

Great place to stay as...

Liked: Location and value
Disliked: Having to pay to park

Very good

Liked: Convenience of location
Disliked: My iron did not work. The breakfast was too costly for what I eat. I would like a toast and fruit option.

Very good

Exceptional

I expect more from a...

Liked: Nice location close to many things in walking distance
Disliked: Main lobby doors were filthy. I expect more from a Hilton. Room wasn’t super clean. Small stain on one of bed comforters, mirrors on closet and mirror in bathroom were dirty. The staff was just “okay”. Guy at front desk was nice enough I guess. But we were in the elevator and wondering which floor was the lobby (it was labeled “G”, not “L”, and there front desk workers in the elevator with us, and did not even tell us which floor was the lobby when they clearly heard us talking about it. The cleaning ladies were nice, however.

Exceptional

Great location, but no sleep

Liked: The location was excellent
Disliked: The refrigerator in my room (511) made loud noises throughout the night. It seemed like it was broken (I have a video with audio if interested). As a result I was unable to sleep. I mentioned to the front desk- hopefully its addressed.