Hilton Garden Inn Benton Harbor / St. Joseph

Exceptional

Great value, would definitely stay...

Liked: Everything! Very nice, clean and comfortable. Everyone very nice.
Disliked: Nothing

Passable

Liked: Location
Disliked: No spa as advertised

Very good

Liked: Nice and clean
Disliked: Hot breakfast was not open

So grateful for a great...

Liked: Clean, quiet, cheerful staff ready to help at all times. Nice pool area.

Bad

Exceptional

Awful

Liked: Location and two friendly staff.
Disliked: The male representative on shift during the night was not helpful, he first put us in a room that had no way to close the curtain because it was broke, one of the beds had blood on the sheets bed made but linen was not changed. Asked for extra towels none were provided. Switched us to a different room and the toilet stool wouldn’t flush, hair in the tub and the blind wouldn’t rise. The room was cold turned the thermostat up to 70, it stayed at that temperature for about 30 minutes then it went to the temperature it is set to be at, it was very cold. The bed was hard and uncomfortable.No worries about staying here, the quality assurance has gone out the window. The person in room 416 pace and walked hard on the floor from 1:30am to 6:30am and the started playing loud music till we checked out. Did not get any sleep!

Awful will not recommend and...

Liked: Location
Disliked: The sheets in the first e ron the beds were not changed, The blind was broke; so you could not pull it down, the staff was lazy never answered the phone. The Second room moved in, the person in room above (4th floor) paced and walked from 1am till after 6:00am this morning, then they started playing loud music, did not s settle down till almost 7:45am, not happy!