Hilton Garden Inn Atlanta West/Lithia Springs

Disappointing

Disliked: When checking in .hotel rep didn’t explain breakfast hours …check out time …location of elevator …no customer service.check out is 1100 am housekeeping barges in room at 1030 …no knock no announcement i was in the shower and my wife half dressed

Superb

Very good

Exceptional

I thoroughly enjoyed my stay.

Liked: Clean, roomy and quiet.
Disliked: Everything was great.

Beside the loud construction noise...

Liked: It was very clean as you walked into the hotel.
Disliked: I didn’t like the fact that room was next to the construction workers who were fixing up the room next to mine. All I heard was loud noises coming from next door to me. If I wanted to sleep in I couldn’t because of that.

Good

Great location, clean and very...

Liked: Location, friendly staff, upgrading facilities, good food
Disliked: My reservation confirmation stated no pets allowed, but seen a dog in the lobby.

Bad

Liked: The room was nice and clean
Disliked: I had a very bad experience for a one night getaway for me and my fiance. The power was out for 3 and a half hours to where we didn't have any heat or air the entire outage. To where me and my fiance didn't enjoy our evening out. And when I went to front desk to check out and explained my experience the service person at the front desk wasn't helpful at all. To where she tried to tell me that it shouldn't matter if the power was out for hours that time of morning, basically she's getting at we should have been asleep I didn't know when you're getting away and staying at a hotel you have a pacific time you as a guest should be asleep. I think that's very unprofessional and not good customer service. On that experience I would not referral no one to stay at that Hilton Garden Inn. And I think that I need some type of refund or to be compensate for our experience on 02/15-02/16/2025.