Hilton Garden Inn Atlanta Ne/Gwinnett Sugarloaf

I was very upset about them not taking school checks. What hotel in this area who don't honor school systems' checks? They were not considerate when most of the guests were from schools and didn't accept checks or were they considerate in taking the tax exempt forms. There was also no continental breakfast being that the rooms were so expensive. Who wants to pay $10.00 for breakfast after paying $189 per night? Something should have been complimentary other than water! I was very disappointed in the way we as educators were treated - not fair!

Disliked: No consideration for school systems. There was no Christmas decor. There were spots of mold in the bathroom on the walls and shower curtains.

Our first room smelled of mildew which we discovered was from a leak under the sink and the phone didn't work. We were immediately moved to another room which was larger than the first. Very nice staff.

Liked: Helpful staff.
Disliked: Room was loud (next to elevator).

Exceptional

Superb

Outdated hotel with issues

Liked: The hotel is outdated and subpar for a Hilton hotel. The room was clean, but the carpet is old and I am glad I had flip flops with me so I didn’t have to walk barefoot in the room. There was a musty smell in the room as well. We didn’t eat breakfast so I can’t comment there. We did try to use the hot tub and pool but the hot tub jets did not work and there was a film floating on the water. The pool water was murky too so we didn’t swim. We stayed on the third floor and it felt like the floors were uneven: definitely in the shower, and walking down the hallway. It was a very weird feeling. The beds were comfortable. Check in was smooth and quick and the front lobby employees were pleasant. Still I would definitely recommend that you find another place to stay.
Disliked: The hotel needs checked structurally, it needs new carpeting and the pool and hot tub need cleaned and repaired at least.

Exceptional

Very good

Disliked: I wish that I was able to hook up my fire stick for more television options.

Exceptional

Exceptional

Good

Exceptional