Hilton Garden Inn Atlanta East

Absolutely Horrible

Liked: Horrible, not included in the 200$ a night fee.. had to pay 12$ for some fruits, cereal and milk..
Disliked: Horrible Breakfast not included in 170$ room fairRoom 521 Noise all night, I left at 7am to no peace and not able to sleep or rest.. the room next door ppl was yelling all night from the time I checked in.. walls are extremely thin you can hear the soap drop in the next room bathroom.. from desk worker are not friendly or welcoming at all.. this has honestly been the worst stay ever

Disappointing

Liked: The maintenance lady Marsha.
Disliked: Dirty sheets, hair in the sink and tub The manager was unapologetic to the situation.

Exceptional

I enjoyed my stay and...

Liked: The hotel was very inviting for guests. It gave you a feeling of a home away from home.
Disliked: It would be nice to have the option of paying cash for services in the lobby ie. breakfast, snacks.

Superb

Liked: Hospitality was exceptional
Disliked: Pricing for food was astronomical!20.00 for piece of cheesecake!

Unprofessional and unsanitary

Disliked: Booked for Friday 627, overbooked and I didn't have a room. Booked 6/28 and the room was unsanitary. The manager Roxanne (very unprofessional) stated housekeeping was off. After inquiring 4x, she finally sent maintenance to clean the room. Hair was in the sink and shower and the sheets were soiled with stuff that looked like sexual body fluids. 😳 Marsha came to clean the room, she even had to change the mattress pad disgusting.

Disappointing stay and staff.

Liked: The location is convenient to the interstate and stores. The room was clean. Israel was a breath of fresh air at the front desk, but the rest of our interactions with staff left a lot to be desired.
Disliked: The hotel could use some updating. Both elevators made concerning noises and had unpleasant odors all weekend. The staff lacked any urgency. The lotion in our room was completely empty and we didn’t have an iron. Saturday’s staff was generally disengaged, frequently being on their post engaging in personal conversations. The made to order breakfast was an additional charge and was very disappointing. Our French toast was just toast with cinnamon and sugar. There were zero toppings available for the made to order oatmeal. The fruit was left out uncovered, the waffle iron and toaster were both broken and the restaurant staff was not helpful. She even began putting things up before breakfast was over. The restaurant area was not clean, there were flies all around the coffee station and the tables were sticky. The hotel is also very loud. There were two family reunions going on this weekend, so we expected some noise, but you could literally hear every movement in and around the hotel. I would not stay here again.

Very good

Exceptional