Hilton Garden Inn Ann Arbor Guest Reviews
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|3.2 miles from Ann Arbor centre|
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MRK, Washington Tue, 10 February 2015
Just an average room with average accomodations, with a slightly higher price than other similar hotel rooms.
Liked: Staff was helpful and everything went well.
Disliked: Seems a little bit overpriced.
Sharon, Porter Sun, 16 June 2013
Liked: We had a wonderful experience at this hotel! The room was very clean and the staff was very friendly. Would definitely stay here again.
Laurie Sun, 14 May 2017
Liked: Cleanliness is important to me.
Disliked: No free breakfast available.
Frank Fri, 28 April 2017
Liked: Al Hotel Staff were very nice and accommodating
Disliked: Mattress seemed a little old or just lower quality than other hotels I generally stay in
Chuck Mon, 10 April 2017
Liked: We were very very appreciative of the service we received from the front desk (specifically, Rocky). There was a problem with our room, which was directly above a noisy mechanical room. Rocky did not hesitate to correct the situation. Although there were no other quiet double-queen rooms available - the only other one was near the highway - he apologized and gave us the option of moving to a king room with a rollaway.
His demeanor was pleasant and accommodating. He was apologetic and did what he could to correct the problem; and put us in a king room that was furthest from the highway.
I've had encounters with hotel personnel that spiral downward quickly because they don't treat the guest with respect, and don't immediately try to correct the situation. Rocky handled this problem masterfully, largely because of his demeanor and the fact that he didn't dismiss our concerns.
Shawn Wed, 5 April 2017
Liked: How the pool was made at one end for little kids. Front desk staff was so nice and helpful.
Anonymous Tue, 28 March 2017
Liked: The bed was comfortable and the room was nice.
Disliked: 1.First upon check in i was given a key card that doesn't work..Had to go to courtesy phone on 4th floor to call front desk, meanwhile Im standing in hallway by door ( getting stares from people on the floor as if I didnt belong in bldg.) while waiting for front desk to come up to room with the correct key card entrance. 2. I thought their was at least complimentary breakfast..at least a bagel and butter...the tea was the only thing free. S11.95 for breakfast..really? Not good.
Kurt Mon, 27 February 2017
Liked: Great service at breakfast, staff were outgoing and friendly. Wonderful way to start the day.
Disliked: Coffee with n the restaurant was quite good, but the lobby coffee was very weak
Tracie Mon, 27 February 2017
Liked: Loved the pool for the kids
Disliked: Da food
Colleen Sun, 26 February 2017
Liked: The restaurant in the hotel was great ! Especially Will he was so friendly
Amee Sun, 19 February 2017
Liked: Comfortable room
Disliked: Just the location the hotel was in a mall parking lot
Deshawna Mon, 2 January 2017
Liked: The facility was beautiful and the bed was comfortable.
Disliked: I didn't like the shower it was small and the bottom of the tube looked like my old high school floor.