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AustraliaHilton Garden Inn Albany-SUNY Area Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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Robert Mon, 20 June 2022
Very good
Liked: Predictable
Disliked: Soft mattressDiffident staff
Giuseppe Sat, 18 June 2022
Superb
David Wed, 15 June 2022
Superb
Charles Mon, 13 June 2022
Good stay - booking was...
Liked: Staff friendly and helpful
Disliked: No masks for either staff or guests in public ?despite Hilton claiming that masking is policy. BIG disappointment - and contrary too what was stated
Raul Sat, 11 June 2022
Passable
Olufunmilayo Fri, 10 June 2022
Start was unpleasant as rooms...
Liked: The room was pleasant and beds were comfortable. The bathrooms were good and temperature able to be easily managed.
Disliked: The check in was awful. WE reached the hotel at 5pm for check in and were told the rooms were not ready and we had to wait - and the receptionist could not indicate when we will get rooms. And he was very nonchalant and rude about it. This disrupted the event we were in town for.
Jerritt Mon, 6 June 2022
Poor
Regina Sun, 5 June 2022
Very good
Liked: Location
Disliked: .No exhaust fan in bathroom, bathroom door almost stuck- very hard to open
Sean Fri, 3 June 2022
Very good
Anonymous Thu, 26 May 2022
Will probably never stay at...
Liked: The only good thing about this property was the staff members. Everyone we dealt with was very nice and accommodating.
Disliked: Our room was dirty. there were stains on our bed and pillows. And there was hair and dirt on the bathroom floor. The room is also very dusty. We ran out of towels and could not get any clean ones because there weren?t any. The pool was much smaller than what was shown online. The restaurant was closed. And the free breakfast that we were told we were getting was actually $10 per person.
