Hilton Garden Inn Albany-SUNY Area Guest Reviews
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|3.9 miles from Albany centre|
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Juaniesha Fri, 15 January 2021
Staff was horrible
Liked: The room
Disliked: The staff was horrible and unhelpful....the actual room was clean and neat
Steven Thu, 14 January 2021
I will not be staying...
Disliked: I requested a refund for the second night as we did not stay. I was denied. The staff did not clean, nor restock for the second night. No breakfast with accommodations either, as promised with purchase. I'm allergic to cats and couldn't stay the second night due to the cat hair Cleary left from previous guest.
Maria Sun, 10 January 2021
USE the actual Hotel website...
Liked: The staff was very courteous and professional. The beds were absolutely WONDERFUL. They have a garage that you could park, so that was really handy. Nicely located to everything
Disliked: I work at a busy medical office and been pulling 50 plus hour weeks. I had requested what I thought was a jacuzzi room, and what I got was a standard room, tub that is about an foot in height, water pressure about a light to medium drizzle. Unfortunately, when I asked the front desk all the suites were sold out. I had canceled the next night and only making a one night stay. Though I slept well. I was hugely disappointed with this site, and I will NO longer be using these guys to book a room, regardless of price. Lessoned learned.
Fidan Sun, 10 January 2021
Liked: We love this hotel was nice clean and quiet
Disliked: Everything was perfect
Ray Mon, 21 December 2020
Great except for the freezing...
Liked: Staff was very helpful and nice,
Disliked: The pool was extremely cold. We couldn't spend more than a few minutes in it.
Jenny Mon, 21 December 2020
Karen Thu, 10 December 2020
Ketan Thu, 10 December 2020
Elaine Mon, 7 December 2020
Disliked: Couldn't get coffee machine in room to work and they ran out of coffee in lobby
Dominique Fri, 13 November 2020
Liked: Loved Jacuzzi safe comfortable by appointment