Hilton Galveston Island Resort

Terrible Experience with my Family...

Liked: The pool was nice but overcrowded.
Disliked: The staff wasnt knowledgeable AT ALL behind the front desk. The parking was terrible & you get charged $25/night even if you can't find a parking spot. Had to wait over 15 min multiple times to find a Valet attendant to even get my vehicle. The room did not have a balcony, which is what I had originally booked. I rented a Cabana for $250, which i didnt get any pool toys & waited an hour before I got the fruit tray my kids wanted. Renting a Cabanna is a complete rip off!! I looked at my bank statements when I got home & it showed multiple charges for $300+, which was taken out of the account and pending (as if they hold your money hostage for a few days). Absolutely the worst experience at a Resort on the Island I have ever been in. I will encourage all my friends and family to NEVER book that resort in the future.

I enjoyed it a great...

Liked: Everything. I have stayed thr before for buisness and really liked it.
Disliked: The facility allowed people who were not staying the use up parking spaces. When people staying the had a parking pass placard.

Exceptional

Would D-O I-T A-G-A-I-N

Liked: Pool Bar! The balcony view was amazing. The staff went over the top:Jasmine at the bar, Kailee at the dining, Laura with housekeeping and Kareem at the checkin.
Disliked: NA... it was a great time...

Good

Exceptional

Black mold growing in room

Liked: Black mold was growing inside our room. The staff gave us a room and my husband had to sleep on a pull out couch on Father’s Day. The pull out couch did not have blankets or pillows. The hotel did not adequately compensate me for the problem.
Disliked: Location and pool

Was ok expected more for...

Liked: Very nice rooms and view
Disliked: In pelican tower there was window AC which is really noisy and for paying extra $$$ it was really uncomfortable and not what I expected!

Stay was great besides the...

Liked: I like the location.
Disliked: I didn't like being checked out of my after paying for another day. I didn't like being locked out of my room to then go to the service desk and ask why. To be told I've been checked out, to argue that I paid for and extra day. To have them tell me I was scheduled and paid for a day that fell on the previous days that I already paid for. So I paid for 3 days and then paid for another day, but was scheduled on a previous day that already passed. So I was charged $776 for the 3 days then charged $213 for the extra night. Which Iwas fine with. But then they charged me another $426 for the extra night again. I had to explain to the front desk that I already paid for the extra night witch was the $213 and now im being charged another $426, I was told it would be refunded in 5 to 7 business day. Call 5 days later to ask if it will be refunded and was told the same thing. Now it has been a month and still no refund.