Nice room, called down to say clock radio did not work they said they would send one right up, never did? Handle came off balcony door from the outside! So got stuck on balcony for a while! Over price valet parking at 32 bucks! And Internet at 14.95 a day ? Really? I would think paying 300 bucks a night for a room, that should all be complimentary? Wouldn't ya? Beds are very comfy and room was clean !

Liked: Clean comfortable beds and room
Disliked: Pay for Internet-hotels/32 bucks valet

Very good

Liked: location
Disliked: Hotel a little dated

Very poor

Overall, very pleasant stay. Sand...

Liked: Great Location, staff was absolutely amazing! breathtaking views of the ocean from your bed. Sun,Sand Surf restaurant is amazing. The patio offers free entrees for kids dinner with the purchase of an adult entree. The beach employees were amazing also? I left a pair of glasses and Will found them and happily returned them the next time he saw our family. Sariyah in the in-room dining team was also very helpful, friendly, and professional.
Disliked: The cleaning team was very professional and helpful however the floors were never cleaned. The location is next to the beach so sand is inevitable, but it?s not expected to have sand stuck on your feet after a shower.

Exceptional

Exceptional

Superb

Stay somewhere else in this...

Liked: The room was clean and cool. The view of the beach was beautiful. Easy walking distance to the beach and some nice cafes and restaurants. The pool was nice with great views of the beach. The location was the best part of this hotel.
Disliked: This hotel was definitely not worth the price. Our balcony was so small that 2 average sized people could not comfortably fit. The elevators were so slow and congested, even though it was the slow season, we had to wait at least 7 mins each time. Plus there was always a line of at least 3 people to speak to front desk. Several little things were wrong in the room: shower handles falling off, outlets not functioning. It took 2 days of back and forth with management and many checks with the front desk to have housekeeping services, they claimed our room was cleaned when it clearly wasn't. Staff at hotel and attached cafes weren't too helpful and short, when asking for a bottle opener we were simply told "no, we don't have one" and the employee left the desk. When booking an IV spa service, we showed up and the employee didn't have the right key and we were told to return 45 mins later- when we did arrive there was another employee there waiting and said the first employee told us the wrong info. We had to rearrange our morning plans. Check out took a total of 21 minutes with the front desk employee. Overall we encountered way too many issues for a 4 night stay.

Exceptional

Poor