Name: Hilton Durham Near Duke University
Address: 3800 Hillsborough Road, Durham, NC
Telephone: (888) 608-6346
Rating: 4.25

Hilton Durham Near Duke University Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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Very good

Check in was good and...

Liked: Staff was good smile and attention to the client I will plan my next visit to be in your hotel it’s good hotel good standard and comfortable place to be when you travel
Disliked: N/A

Exceptional

Disappointed

Liked: Nice roomNice lobbyConvenient location
Disliked: Surly staffTerrible breakfast. Better at Hampton, etc.Only one functioning elevator unhelpfulnot worth the money

Passable

Good

Room 304 smells of cat...

Liked: Clean, niceLocation
Disliked: Initially assigned to room 304–a king sized suite—as we walked in the room smelled like cat urine. Immediately called the front desk and they initially were hesitant to reassign a room, initially offering to come spray the room as they stated the smell was coming from the new furniture—it was not—the smell was from the carpet. They later gave us a queen room—a downgrade. They stated that’s all that was available. The second room smelled better but I feel like I paid for a king but never got it.

Excellent

Liked: Everything
Disliked: I was satisfied

Superb

Liked: Bed was comfortable, hotel was clean. Staff wanted to solve problems.
Disliked: It is a lovely hotel. But I thought $20 for the breakfast was much too expensive, and the few items I did buy were highly inflated. Given the area, I think lower price points for dining would be appropriate.