Thought the Doc Bales restaurant was very good; the pool area was clean and the room was spacious, clean and well appointed. Loved the boardwalk and the plaza will be lovely when renovations are complete.

Liked: Thought the hotel was good value.

For the amount of money I paid for this hotel, I should have gone to The Plaza Resort & Spa. The lobby's were very nice and updated. However, once I went up and the elevator doors open I knew what it was going to be bad. No fridge, no microwave, out-dated everything, had to pay $21 per night to even park, toilet didn't work properly, no hot water, they even charged quite a bit for wi-fi. I'll never go back there again.

Liked: I liked the pillows. Period.
Disliked: A BIG waste of money.

Very good

Superb

Very good

Pretty good

Liked: Let carrion, beach front, good restaurants inside. Great breakfast with omelette bar.
Disliked: Very very large hotel. It should be giving a map. The front desk gave the directions as we were in the north tower. So much further and we went up the tower. Took forever to call the front desk thinking we got the number. It was a really bad time starting off. I am a bit handicapped All the extra walking and nonsense really caused me pain. Not a great beginning. Front desk not too personalable. Also, the event is in a very bad position for you don't get a benefit from the.

Exceptional

Loved it!!!

Liked: The location, view, cleanliness, and amenities for this hotel were all fantastic. The staff were all very nice!
Disliked: I had a negative interaction with the cashier in the beach shop.

Very good

Liked: Beach was super close. View was beautiful. Hotel had everything I needed on site.
Disliked: Elevators are a bit old and the button to my floor didn’t work.

Checkin was horrible and the...

Liked: Room
Disliked: I paid for a package on Booking.com that included early checkin and late checkout and contacted the resort a month before arrival and again the week before and day before and the day of arrival to make sure that I would be okay for early checkin since I had an early flight and needed to be stable and in my room to work that day. I arrived a couple hours later than I told them I would be there due to the airline cancelling the flight and rebooking me. I got there around 11am. I was told that they would get with housekeeping to prioritize getting my room cleaned and inspected so that I could check in ASAP and it couldn't be done earlier since they were sold out the previous night. I did not get checked in with a key to my room until 3:45pm. I stood there as several other people got checked in with no problem that arrived significantly later than I did. I called Booking.com and Hilton Corporate to no avail. I do not feel that paying for the upgraded package was worth it since I couldn't even use the hotel credit that came with it since it was subjective to what they allowed me to use it for. Waste of money and will never again book my travel using this site. Once I got checked in, an hour later the wifi in the hotel went down and was down for almost 8 whole hours so NO WORK!!!!! Everything about the one day/night I booked was just awful in comparison to my many other travels.

It was horrible.

Liked: The view.
Disliked: Waiting 6 hours for my room giving me drinking tickets when I was on a trip for my 19th birthday. They have no back up plan for anything. And rude.