Hilton Dallas/Plano Granite Park

Excellent hotel, lovely staff.

Liked: Clean, organized and the staff are very welcoming. Location to amenities is fantastic.
Disliked: Nothing, it was great. I’ll stay there again.

Excellent service from staff, beautiful...

Liked: Very nicely appointed. Beautiful location with many restaurants within walking distance. Extremely friendly staff.
Disliked: Nothing, it’s a great place.

Would absolutely stay here again.

Liked: The room was nice very clean and the check in was super easy. The location was nice and really enjoyed the Boardwalk that is close to the hotel.
Disliked: Paying for parking but understand this is pretty standard. The parking was very easy and staff was very informative.

Very nice

Liked: Good

The staff was accommodating.

Liked: Interior design was very nice and interesting.
Disliked: The exterior of the building was dull and had flickering lights

Very good

Liked: Recently renovated makes this older hotel seem brand new. Location at granite boardwalk is super nice.
Disliked: “Year round pool” apparently doesn’t mean it’s heated.

Everything was good- not excellent

Liked: The location and access to good restaurants was excellent.
Disliked: It seemed there was just some lack of pride and excitement about the property. I know the occupancy was very low when we were there and even though we paid for a junior suite we were given one that seemed incomplete. - no full length mirror and a hook falling off the wall. The staff were responsive but the “extra care” Feeling was not present. It is a beautiful property and well located.

Poor

Disliked: Air Heating and cooling system bathroom sink and shower room was not good cleaning

Nice but pricy

Liked: Rooms were very nice!
Disliked: They tried to charge us for parking even though I called specifically to ask if parking was included in reservation and was told yes, I also asked if it was a 4 min walk to Fogo and was told yes but it was a 4 min drive and the walk would have had us across the HWY but they offered a shuttle so it wasn't too bad, I used the hot tub and it was dirty and very scratchy.