Would not stay there again

Liked: The ambiance.
Disliked: The service was not what you’d expect at a Park cities Hilton. When I ordered room service, the food came quickly, but there were no napkins and no silverware. I had to take my own cart up to my room upon check-in and upon departure I requested a mailman to come and help with my luggage. I ended up going down to the lobby and getting my own cart and loading it and getting it down to the first floor. The parking situation was Mediocre at best. I had requested my car. Stay in front because I was coming back in about 20 to 30 minutes. When I got down there and asked for my car they said oh it’s in the garage in about 10 minutes later I did spot my car right in front about that time Valet came running towards me. I said are you still looking for my car because it’s right there in front of the hotel. Caused me to be a little bit late appointment. I would just expect a higher level of customer service at a hotel of this quality.

Exceptional

Superb

Very good

Horrible experience. They gave me...

Liked: The room was nice and i loved that they had room service
Disliked: The carpets were too thick to push roller suitcases

Exceptional

Liked: Great customer service rooms were very clean.

excellent.

Liked: Breakfast was really good. Prefer a different brand of coffee. Say an Italian brand. Starbucks is really garbage and not appropriate for the Hilton brand.
Disliked: See coffee comment above. Would love a warmer pool temperature.

A great little place to...

Liked: Location, restaurant, bedding, service
Disliked: Needs a little updating in the room- paint, thermostat wasn’t working properly.

EXCELLENT!’

Liked: LOVEC IT ALL!! Especially, the remodel, VERY comfortable BED!!Best of ALL, MY emotional support small dog, Kevin, could FINALLY stay at the Park Cities Hilton. It has kept us from coming for years’. Deal Breaker for US!!
Disliked: Valet parking is TOO expensive $39.. UGH!!Even OMNI Barton Creek has SELF PARKING Options.. my husband was MAD about that one thing.