Liked: How this is not a 4 star hotel I will never understand. I have stayed in many places you have rated as 3.5 stars but non like this. Grand hotel, incredible location, close to anything you need for shopping, dining, and enjoying libations.

Liked: The hotel was very large and grand. It was a beautiful environment. I really liked the walk in shower. Bed was very comfortable.
Disliked: The room was modern and clean, but not worth the price. I understand it was probably more so about the hotel's location.

Liked: the room was comfortable, large and very clean.

Liked: The kind staff members went above and beyond to make sure our stay was a great experience.
Disliked: I felt that the breakfast buffet was too pricey for what they offered. I am a hhonors member, but not at the level to get a comp breakfast. The price was $18 per person for what other hotels comp for nonmembers.

Liked: The lobby and main areas were lovely - rooms felt pretty old
Disliked: Wifi connection was horrific - even with the premium purchase. Room smelled moldy and old.

Disliked: The smoke smelled filled room Dusty bathroom.stain on bed.Was nothing I expected for a deluxe king room. Had to re arrange tables and chairs to accommodate sofa bed which had no bedding. Holiday inn express next day was much nicer

Liked: Beautifully decorated, spacious bathroom, great location
Disliked: My family and I were very excited to use the hot tub before bed but when we went to use it the staff had just added chemicals and we were not able to use. It was 11:15pm and should have been open until midnight. No complimentary coffee in the lobby.

Good

Not impressed with my experience

Liked: Bed was very comfortable
Disliked: I did not notice until I was ready to shower that I didn't have any bath towels in the room, I had hand towels only, which made it difficult when I showered. Also, the iron and ironing board needs replaced, they were old and did not work properly. I have stayed at this specific hotel several times before and feel the overall customer experience and the quality of the visit was not good, in comparison to the price of the room. I may reconsider my location to stay elsewhere for the future.