loved it, would come back

Liked: central, very nice staff

Great location, great personal and...

Liked: Everything was great.
Disliked: The elevators are truly crowded and you can take up to 10 minutes to get up or down.

Best Stay Ever

Liked: Everything about this hotel was absolutely perfect. The location is unbeatable as you are a 10 minute walk to Central Park and a 15 minute walk to Times Square and Grand Central. The staff from the receptionists, to the cleaners, to the security guards were extremely kind and helpful and helped us with anything we needed. The room had an amazing view and was very big. If you are questioning whether to stay in this hotel or not, don't even think about it and book here. I've stayed in other hotels in Midtown Manhattan and this was by far the best.

Overall, a great hotel!

Liked: Excellent location- 10 minutes walk to Times Square & 5 minutes from Metro & Radio City. Lovely, comfortable room with coffee/tea machine. Free water in rooms. Good quality shampoo, conditioner and body wash.
Disliked: Only get shampoo, conditioner, body wash, shower cap & mouthwash- no other toiletries. Have to pay for luggage room & very long queues for it.Long queues for the reception desk & very slow.Lifts are a nightmare! Hotel was very busy and some lifts not working & not enough to accommodate the number of people. Booked for 4 people in s room, arrived at midnight but the sofa bed was not made up. Couldn't even do it ourselves as there was hardly any spare bedding. Requested bedding at midnight, but didn't turn up until nearly 2am - we were shattered! If you intend to use the sofa bed then ensure you request it be made up!

Exceptional

Great location for seeing Manhattan

Liked: Fantastic location
Disliked: Queues for the lift

Superb

Excellent location but worn out

Liked: The location is excellent and the only reason I chose the place
Disliked: Very outdated and worn out. Needs to be renovated

Exceptional