It was ok but the...

Liked: Upgrades rooms on 60th plus floors.
Disliked: We stayed in their new upgraded rooms and they were amazing. Hotel and location was great. However, if there was a way to welcome you to Las Vegas they did it the right way. We were tired customers arriving at a hotel where we just wanted to check in and get to our room. We arrived at 10 pm with two small kids and they directed us to a marketing Hilton grand hotel desk next to the check in counter where they started by saying we would get free discounts, free coffee, 7 free night stay if we went to a meeting the following day at 12:30 pm. Me and my wife just agreed because we just wanted to go to our room. As it went, they took a $40 deposit to go to this meeting. lol. We went to the meeting the next day where they said we had to stay for an hour and half with two small kids. No option to leave before. We declined and had to go back downstairs to attempt to get a refund for the mandatory meeting we had to go to. I can’t even begin to think how this marketing idea was created. Made me not want to go to a Hilton more than wanting to go to one. Who asks for a deposit for an optional meeting where you offer me free stuff? Repeat that back to yourself again and think about it. I was wrong and learned that I should have been rude about it and declined. We travel a lot and never had that happen. The desperate attempt for the marketing was a killer for us. Specially with 2 kids. You guys need to rethink how to get customers. Getting people who just arrived at your hotel tired and wanting to just go to their rooms is not the way to do it. Give me your $40 deposit to see how I feel about your meeting. And I’ll let it go as I see fit based on how it went. I’m your customer, you are not mine.

Exceptional

Not recommended!

Liked: Location is very good.
Disliked: The hotel has no room cleaning. Stayed there for 6 days and nobody cleaned the room. We we got in the 1at day the furniture had dust… we had to call front desk asking for toilet paper. The front desk desk justified the renter did not ordered room cleaning, but my reservation was with Hilton, not with a private renter. No breakfast available in the hotel, they have a Starbucks inside with a very slow service. We took 30 min for a single american coffee.

Exceptional