Hilton Cleveland Downtown Guest Reviews
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Jian Tue, 1 July 2025
Pleasant
Arnett Mon, 30 June 2025
Good
Liked: The staff was extremely polite and helpful. The hotel was very busy at check in time and our room with 2 beds wasn't available yet. The front desk clerk, caden, knew we needed our room quick to be able to get ready for the nights biggest concert in Cleveland, so he quickly offered us an upgrade to a beautiful suite for a very good price!
Disliked: We needed 2 beds for 4 of us, but the suite we upgraded to had a huge sectional and pull out bed so we were just as comfortable. The microwave had leftover food in it that was molding from the last guests, but that was the only cleanliness issue.
Emma Mon, 30 June 2025
Kindest Staff Imaginable
Liked: The facility is beautiful and very well kept. Every staff member interacted with was insanely kind. Although the hotel was busy with lots of events, there were plenty of space and ability to use amenities.
Disliked: Our air conditioner was not working properly making our room around 80° constantly. The front desk said they would send someone to support but we never had a person stop by that we saw and did not experience a temp change.
Anonymous Sun, 29 June 2025
Would def stay again!
Liked: Beautiful and clean property, the coffee shop was really good! the gentleman at the front desk Shaq was welcoming and had a great personality. Room was on the 30th floor with beautiful sites of the city.
Disliked: The valet was nice to have! But $60 a little pricey!
Kendall Sat, 28 June 2025
Superb
Carol Sat, 28 June 2025
Exceptional
Amanda Wed, 25 June 2025
Good
Renee Mon, 23 June 2025
Exceptional
Kayla Mon, 23 June 2025
Exceptional
Dyani Tue, 17 June 2025
Exceptional