Hilton Cardiff

Good

Liked: The staff have been amazing above and beyond especially when i had to extend my stay they gave me my original booking rate and the same room.
Disliked: The only little quibble i have was housekeeping not replacing binbags in the room bins. I didnt want to make any mess.

Clean Hotel with Good Service...

Liked: Great location for the town centre and castle

Disappointing

Liked: The staff were very pleasant on checking the room was nice but overlooked a very tall building and there was a lot of noise when the window was opened the shower head came off in my hand and had to be replaced by a maintenance man the shower pushed water over the floor but the worst thing was the smell that came from the bathroom we were only in the room fir less than an hour after checking and didn’t really notice it but when we returned the smell was horrendous we tried closing the toilet lid and also the door but the smell persisted it was so bad it kept me awake I felt ill the next morning and hardly touched my breakfast
Disliked: The room location and also the shower head coming off in my hand was not what I expected from a Hilton hotel the smell from the toilet was disgusting

Very good

Very poor

Liked: Nice bed
Disliked: This was our first and last visit to the Hilton, which I will not be recommending to anyone. The situation in reception was beyond ridiculous.As we entered the hotel from the street we could hear very load music blaring. On entering we found ourselves in an open plan reception including a bar area with function room. The music was deafening due to a party in full swing with clearly drunk people wandering about. It was virtually impossible to hear the receptionist who managed to steer us to the executive lounge to wait as we were early for our four o’clock check in . It was quieter in here. We waited until four o’clock when i went back to reception. Again it was so difficult being heard. I was told our room would be ready in ‘a few minutes’ and we would be called. Twenty minutes later i returned again to the reception again where the third different receptionist I had spoken to again had difficulty hearing us. She interrupted at one point to speak to an American guest who had gone to her room to find it already occupied. Eventually at almost half past 4 we were given a key. A few,very small positives. We had booked a junior suite which was ok with a comfy bed and functional air conditioning. The fridge in the room didn’t work and the coffee cups provided would not fit under the coffee machine. Also, we didn’t need it but the sofa bed did not work and was too uncomfortable to sit on.It is ridiculous that the reception area of a hotel is basically a night club in the middle of the afternoon. If a guest wanted a drink at the bar or a meal this would be uncomfortable and impossible.The noise in reception and the chaos regarding the rooms more or less ruined our stay and was completely not fit for purpose. If the bar/restaurant is going to be used for functions it needs to be separate from reception.Avoid the Hilton Cardiff if you are looking for a relaxing experience

We will be back!

Liked: The staff and location were spot on. Service was outstanding. Debora was amazing, helped me out with an issue straight away.
Disliked: The NCP which has nothing to do with the hotel! The Hilton don’t have their own car park, they just have a code. Very confusing Don’t pay on the app, we ended up paying twice.

RIP off

Liked: Location
Disliked: Arrival into the most dreadful reading sound.couldn’t hear what the receptionist was saying. Exec Lounge extremely busy, insufficient food and drink for the volume of people in there. No dress code.

Comfortable enough but…

Liked: Great location
Disliked: Bottomless brunch event/music poured into reception with the music so loud the receptionist was basically shouting at us in check in. Room facilities were comfortable but poorly designed layout, no plugs near mirror and no tea/coffee making facilities. Would expect at a budget hotel but didn’t quite give that ‘Hilton’ feeling

Hmmmmm no comment only the...

Liked: Only the location rest is just funny to talk about. Restaurant is good but small portion
Disliked: The house keeping…. Long short story my favourite T-shirt got stolen and am well organised and I know where I put my things. I checked out from the hotel and did not receive any info regarding the missing item. Their bed sheets itches bad :( Hilton need to buy new sheets for all the rooms Am amazed :)))) Also, their elevator is noisy and needs some greasing for its motor i guess! If i were the owner of this hotel i will shut it down and re open it again for remodelling!!