Hilton Cambridge

Superb

It was very good -...

Liked: Location, quality of room, helpfulnessof staff, breakfast
Disliked: Telephone query before I arrived simply didn't get answered. I am disabled so disabled parking was very important to me. I wanted to reserve a disabled parking space (for which I was quite happy to pay) but no-one could deal with this over the phone.I was helped by very helpful staff on arrival so my problem was solved but it would have been helpful to speak about this in advance.

Perfect location

Liked: Location
Disliked: -

Passable

Disliked: On the first night of our arrival, our room booked was given to someone else! the hotel staff explained to us that there was "overbooking" and already made arrangements to accommodate us in another nearby hotel for the first night of our stay...this is unacceptable! when we book a particular hotel, we expect to stay in that particular hotel! @booking.com must do something about this!!

Very good

Exceptional

A good visit

Liked: Great location
Disliked: Light in the shower room kept flickering

Excellent in all but the...

Liked: Staff were very helpful and extremely friendly.
Disliked: We ordered a bottle of prosecco from the bar and were given a bottle which when opened was warm, The bartender did not tell us this before we orderedone, instead put it in an ice bucket. We did complain and he one, instead put it in an ice bucket. We did complain and he said he would put in fridge. Later another very helpful member of staff did swap it for a cold one. The bottle was 48 pounds and i think it might have been nice to have been offered some money off or given to us complimentary.

Superb