Hilton Cabana Miami Beach Resort

Disappointing

Superb

Good

Liked: Location, view, facilities
Disliked: Room service

Enjoyable

One of the best vacations...

Liked: I can’t find just one thing we liked, we were very pleased with everything about this hotel.
Disliked: Nothing. Excellent hotel.

Good

Disliked: blanket and betsheets are awful smell

Good

Liked: I liked the location of the beach. The hotel was very nice inside. Staff was friendly. Especially the restaurant staff. They were great.
Disliked: I didn't like the fact that I had to rent the beach umbrella every day I was there. I felt like I should have had the option to pay for that when I booked the trip. I also think the beach should stay open later than 6 o'clock.

Good

Liked: Great location , rooms very clean and beds were comfy
Disliked: I called to see if we could check in early, was assured a room was ready and when we go there it wasn’t. We had to cancel lunch plans bc we had no space to get ready. Once the 4pm check in window passed my boyfriend went to the front desk and they had the wrong number on file, so we never got the text our room was ready. One of the front desk people gave us an email bc they said they would compensate us for the inconvenience either waving resort fee or some discount. But we never heard back or received any compensation. I was also assured construction wouldn’t be going on during our stay , we paid extra for an oceanfront balcony room and every morning except weekends we were woken up early by the jack hammering on the building next door. We couldn’t sit on the balcony during the day that we paid extra for I

excellent accommodations, but they have...

Liked: food, and Antoine at the bar was terrific
Disliked: On checking in and using my ussa card for room charges, someone in the staff charged $400. dollars on my ussa card. and when I left, there was another $87.74 charge, also a charge of $161.04 was charged on May 10. I have deputed these charges with my credit card company, The bill for charges to my room was correct. Someone on staff used my card for personal items.