Hilton Brussels Grand Place

Disappointing.

Disliked: The hotel took a security desposit which they said would be refunded after check-out. At the time of check-out, the receptionist said all was ok and the amount would be transferred back to my card. As per my bank statement, the hotel has deducted £29 from the security deposit. I had called the hotel to ask about it - after almost 20 minutes of waiting i was connected to the reception where i was given an email address to write to. Thw hotel still hasnt gotten back to me on my email re: the deduction. Firstly, they dont even have the courtesy to inform the guest as to why the deduction has taken place but to not even answer to the email is just poor service. This was not expected from a brand like Hilton.

Exceptional

Liked: Location excellent
Disliked: No legate services

Superb

Exceptional

Very good

Superb

Enjoyable comfort;

Liked: Didn’t do breakfast so can’t comment. Bar staff very good
Disliked: Can’t find any fault

Good

Passable

Liked: Location
Disliked: Receptionist During check out he was pretending to call taxi but in fact he wasn’t, he told us to grab taxi from outside