It was a pleasant enough...

Liked: Excellent location opposite Brussels Central; apples every day at the reception area; fridge is totally empty for guests to use which is a great idea- if you need food, they provide vending machines in their lobby.
Disliked: Range of coffee and tea was not as good as a 4 Star (Park Royal Victoria) in Amsterdam. Corner room is big but the use of space is not so good and thus the room ended up looking smaller than it really is. The room was a bit dark even with all the lights on - unless you keep the curtains opened. One lamp could only be switched on and off by plugging the cord into or out of the socket, which was a bit ridiculous for a 4-Star hotel.

OK, but not the best...

Liked: Breakfast was OK.Room was OK, but we expected more from a property that was recently upgraded. Room has a rundown feeling.Location is excellent for visiting all the main attractions. Train station is close by across the plain.
Disliked: When we arrived late on Sunday afternoon, there were protests going on and the plain in front of the hotel was strewn with rubbish No effort was made by the hotel to clean it up so that guests could get through.

Very good

Overall it wasn’t a good...

Liked: Proximity to main attractions
Disliked: Probably my worst hotel stay ever. Reasons below: 1. There was no running water in the bathrooms which the staff knew about but I was not informed at the point of check in. After a long journey I did not even have water to wash my hands which was very inconvenient. The water came back after about 6 hours 2. No complimentary bottled water in the room, I had to request for it 3. No bedroom slippers, I also had to request for this of which I was told there were no housekeeping staff that could bring it to my room I had to go down and collect it myself 4. Limited options for breakfast 5. Hotel is a bit old

Superb

Superb

Liked: Made very welcome by Reception person Sara and from then on stay was wonderful. Liked the self service shop. Very quiet and staff very helpful in storing luggage. Breakfast selection was excellent. Will return in future.
Disliked: Nothing

Handsome hotel, very comfortable, would...

Liked: I had reserved a basic room, but decided to upgrade to a Junior Suite. The receptionist threw in the buffet breakfast and the executive lounge, and gave us a good price. It was a smart move, extras made the experience even more comfortable. The hotel is across the street from the Brussels Central train station, very convenient. The neighborhood is busy, and there is a miniature homeless encampment in a sheltered alley around the corner, but nothing to get upset about. The soundproofing is very good. We visited during a Labor Day (May 1) festival, and some of the highly amplified music leaked in the windows, but it was tolerable. The location is right where we wanted to be able to walk to the sights we wanted to see, no need for a car. We had a splendid view from the upper floor window.

Everything great except the chaos...

Liked: The location is fantastic, as the hotel is located just across the central station. The hotel is also steps away from the city center. The hotel, as well as the rooms are nicely decorated, clean and spacious. Breakfast was also good and offered various options.
Disliked: The chaos and long waiting time at the reception. When we arrived at 14:50 our 2 bedrooms were still not ready. They asked us to wait 5 minutes and in the end we had to wait 20 minutes. To check-in and check-out there were always long lines. There hotel has few staff at the reception and the few staff that is there seems to be overwhelmed. The only positive thing I can say from the reception is that my daughter got sick and one of the staff helped me to find a hospital where I could bring her.

Very happy O came and...

Liked: Location is awesome!
Disliked: Did not quite seem to be at Hilton level. More like Hilton Garden Inn.