Liked: Comfortable, nice start.
Disliked: Breakfast disappointing.

Poor customer service and dirty...

Liked: The bed was comfy and the air con worked which was needed as it was a very warm night
Disliked: When I entered the supposed clean sealed room I found popcorn under a chair no hair dryer which had housekeeping done there job they would have realised this was missing. I was not given enough towels for my party or three I had one small towel and two bath towels. There was no normal tea nor enough milk for more than one cup of coffee as there was no tea. There were only two cups and two glasses for three people the breakfast was not enough to satisfy even my 7 year old it was like a taster which I note was not nice. The staff were very unhelpful telling me they would inform housekeeping tomorrow that the room was not clean but I was expected to stay in the room still. Given the price I expected a lot more that I received I was aware facilities were shut that was fine but the complete lack of cleanliness and customer service is not nor the poor excuse for breakfast give the cost of it.

Bad

Liked: The hotel was ideally situated for our next meeting. That is the only positive I can draw
Disliked: From waiting in excess of 30 mins to check in, to getting to my room to find it had not been cleaned the whole stay was disappointing. Even the room I was moved to wasn?t clean. The hotel is dated and dirty. The food we ordered was luke warm and we sat in the entrance foyer to eat due to the number of kids running round screaming at 10pm. If you?re looking for somewhere cheap to stay after visiting Legoland and cleanliness is not at the top of your list of priorities then this is the place for you

I?m sure the experience could...

Liked: The location and staff were great
Disliked: The toilet broke and we have to move rooms at 1:30am which ruined the night and stay

Small stay

Liked: Clean nice to not worry about housekeeping coming in only if you needed something.
Disliked: Room was Too noisy as it overlooks a very busy road.

No breakfast

Liked: The hotel was fair in standard.
Disliked: Pillows are terrible you cannot sleep with them. It?s not personal preference in this case as the pillows are just like sleeping on bedsheets. Although COVID has an effect understandably. The fact on arrival we were told the breakfasts were no longer available (which was not the agreement upon booking a week prior), was extremely poor. When you book and this was the reason we chose to stay to make sure our children were fed a big breakfast before we ventured to Legoland, it?s definitely a great disappointment.

Passable

Liked: Location was good to get to legoland. Pool facilities were nice too but could only get in one night as it was booked up and only for half an hour. Plus 10-8. Surely with nothing else they could open pool till 10pm. Or open earlier!
Disliked: Paid for breakfast included. We were each given a box with a croissant and passionfruit yogurt in it. No choice and nothing hot! Definitely not worth paying for breakfast included.

Enjoyed our stay, clean hotel...

Disappointing

Liked: Breakfast was awful, a box with a croissant, flapjack and orange juice was not adequate for the price paid for it.
Disliked: Breakfast needs improving, not adequate for a family to eat. Especially with food allergies! We had to buy our own food for breakfast. Not enough hot or cold drinks available.

Good