The room was great. The food at the Kingfish was fabulous. But the staff at this hotel was unbelievably incredible. They were so friendly and nice from the valet to the front desk, room service to housekeeping. Willie, the shuttle driver, was especially helpful and kind, exhibiting the character you would expect from an American soldier. I would just like to say thank you to everyone working there. Oh, by the way, it was not like it was a slow time - it was during the Bayou Countryfest and soldout!

Disliked: The room only had a shower and no bathtub.

Pleasant

Liked: Location
Disliked: The staffs could not be more rude. We had a very unfriendly and rude checkin and check out. The lady who helped us with luggages made it up for her kindness and is the only person who we appreciate. Extremely disappointed experience so far.

Very good

Liked: location was great. Quick check in even though it was busy. Nice restaurant.
Disliked: Small bathroom. Noisy in the lobby

It was good for what...

Liked: I had a corner room. I liked the layout and the light from the numerous windows.
Disliked: communication could have been better when the power went out in the morning. Even a staff person knocking on the door to ask if we needed anything or to explain the situation would have been appreciated. I could not access the wifi because my name had been entered incorrectly when I booked the room. At check-in when this was verified, the desk should have fixed it in the computer.

Good

Liked: Nice view
Disliked: Bath tub rusting

Great location and friendly staff...

Liked: Bed was comfortable but pillows too full. Room and bathroom very clean. Staff at front desk and bar very friendly. Location was perfect for event we were attending.
Disliked: Only negative was the pillows.

Exceptional

Quick Get Away

Liked: The staff were great! Great customer service. We had a river view room and the view was amazing! Walking distance to restaurants and attractions.
Disliked: The valet parking staff were very friendly and it was a nice perk but we didn?t really have an option to not have it so it became costly. Our bathroom was VERY tiny and not much room to move in.

Good

Good