The room was great. The food at the Kingfish was fabulous. But the staff at this hotel was unbelievably incredible. They were so friendly and nice from the valet to the front desk, room service to housekeeping. Willie, the shuttle driver, was especially helpful and kind, exhibiting the character you would expect from an American soldier. I would just like to say thank you to everyone working there. Oh, by the way, it was not like it was a slow time - it was during the Bayou Countryfest and soldout!

Disliked: The room only had a shower and no bathtub.

Fun and convenient location for...

Liked: Liked the executive lounge. Nice wine selection and ice cold beer . Nice assortment of fruit and cheese for happy hour. Very attentive hostess.
Disliked: Found the bed to be very hatd

Liked: Valet team was excellent!!!
Disliked: Had to move rooms but BOTH smelled like urine!

Fantastic location-friendly staff- immaculate rooms

Exceptional

Exceptional

Exceptional

Very good

Liked: The staff had a positive attitude, greeting you when you entered and exited the hotel.
Disliked: When I arrived into my room the nightstand had dust all over, the comforters both had stains on it!!!!!!!!!! The doorjam into the bathroom had silly string on it furthermore proving the room was not cleaned!! I want to be contacted and have resolved.

Liked: Consistency with Hilton brand. Friendliness of front desk staff