Hilton Auckland Guest Reviews
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0.6 miles from Auckland centre |
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Martin Tue, 12 March 2024
Amazing Harbour View, Beware of...
Liked: My wife and I stayed here for a couple nights for our honeymoon, and it was amazing. We stayed a top floor harbour view suite, and the view was breathtaking. WARNING: if you book a harbour view room, confirm if large cruises will be docking during your stay. Our room was luckily placed higher than the first cruise ship docked during our stay, but by the time we were to check out, a larger cruise ship docked and would've completely blocked our view of the harbour.
Anne Tue, 12 March 2024
Clean and comfortable, nice bar...
Liked: The location is fantastic, although you will need to walk to reach downtown or the restaurant area
Disliked: The front desk, porters, doorman and bar staff were lovely, but the concierge didn’t speak to us once. Even when I stood next to the desk he just started typing and looking at his screen. I really wanted some help with maps but he was quite unapproachable.
Tony Tue, 12 March 2024
Good weekend
Liked: Great location
Disliked: NA
Dianne Mon, 11 March 2024
Superb
Penni Mon, 11 March 2024
Very good
Linda Mon, 11 March 2024
Ordinary
Liked: Room was very small. No space to put the suitcase, and very small hanging space.
Disliked: Huge, Cruise ships outside both our rooms the whole stay. People on the ship could see straight into our room. The constant hum of the cruise ship motor was annoying, and the diesel fumes were horrible. Auckland Hilton wrote to me and offered a $100 discount per night per room for our three-night stay in the two rooms i booked. I haven't received this refund yet, and they have ignored my email requesting it.
Colin Mon, 11 March 2024
Good location, but expect more...
Liked: Location is good. We didn't mind the big ship parked along-side taking the view (it departed after a few hours and opened up the view). The guy at the concierge was very helpful (Robert I think his name was)
Disliked: Probably expected more from a 5 star hotel. Small things like no slippers in the room, Limited tea offering, then also the tea and coffee not replenished the next morning, a long with dirty mugs and spoons left after room serviced. Staff overall just seemed to have very little care factor
Mark Sun, 10 March 2024
Superb
Fraser Sun, 10 March 2024
Great views and friendly staff,...
Liked: Awesome location, great views. Staff are super friendly greeting you whenever you come and go from the hotel. The buffet breakfast was super nice and the waiting staff were attentive
Disliked: Tech needs upgrading in the room. The ability to cast to the TV is a must
Wright Sat, 9 March 2024
Good