Hilton Anatole

Had wonderful service and the staff was excellent.

Liked: Excellent hotel.
Disliked: Restaurants.

Liked: Great service, atmosphere, and amenities.

Good but not great

Liked: The food was great. Facilities were clean. Pool area was nice.
Disliked: The room never got cool. The area outside the room was always hot. There was a fight outside the pool area that scared my kids had to hear them talk about it ruining their stay. We had intended to spend my daughters birthday there in August but now we're not sure.

I will always stay at...

Liked: Always love staying at the anatole
Disliked: Nothing I dont Like. always love my stay here

Decent place to stay but...

Liked: The water park was decent
Disliked: The service to check in is so slow and the fees for everything was very high and expensive

I’ll go somewhere that doesn’t...

Liked: The pool was nice
Disliked: Too many day pass guests. It was crowded.

Exceptional

I will not be staying...

Liked: The Hilton Anatole is a visually impressive hotel with standout features like a beautiful pool area, well-equipped gym, and a surprising amount of art throughout the property that adds charm and character. The digital convenience of using the Hilton app to communicate with the front desk was a major plus—it’s helpful to have a written record for any requests or issues.
Disliked: However, my stay had some serious drawbacks. The first room I was given had shards of glass on the floor, which is a major safety concern. I was moved to a second room, but unfortunately, it had a lingering smell of smoke. Another low point was being woken up at 7 AM by cleaning staff despite having the “Do Not Disturb” sign on the door—a clear lack of respect for guests’ privacy (and no follow up to clean the room after the sign was removed at 10 am all 4 days - the linens were never touched, trash was never removed). Lastly, the room service experience was disappointing: the food quality didn’t match the price, and the fruit on the dessert had visible mold. I was presented with a text request for a rating mid-stay, gave it a 2/5 and the response insisted on a scheduled phone call to discuss my concerns - the phone call was never followed through and I have yet to receive my receipt of my stay post-check out.

Never again.

Liked: This was a sad disappointment. I don’t leave bad reviews, but would like to warn families. The hotel and rooms smelled like cigarettes. Everyone in my family was grossed out. Our lock on the door was broken, and we tried to switch rooms without luck. We had to stack chairs in front of our door. The Jade pools was a disaster. Sadly, a 5 year old boy got lost and the guards/staff had no idea what to do. Myself and a few other mothers were actually the ones trying to alert everyone that a boy was missing and sharing his descriptions. The one guard that took the initial report left his station and my husband stepped in to make sure his territory was still watched. We watched the team run around for 10 minutes without any urgency or plan. The little boy had just walked out of the facility and passed the staff. Management desperately needs to work on an action plan. All food was overpriced ($30 for a low end breakfast) from a restaurant that has a 2.8 on yelp, but this seems minor compared to the safety at the water park.
Disliked: This was a sad disappointment. I don’t leave bad reviews, but would like to warn families. The hotel and rooms smelled like cigarettes. Everyone in my family was grossed out. The Jade pools was a disaster. Sadly, a 5 year old boy got lost and the guards/staff had no idea what to do. Myself and a few other mothers were actually the ones trying to alert everyone that a boy was missing and sharing his descriptions. The one guard that took the initial report left his station and my husband stepped in to make sure his territory was still watched. We watched the team run around for 10 minutes without any urgency or plan. The little boy had just walked out of the facility and passed the staff. Management desperately needs to work on an action plan. All food was overpriced ($30 for a low end breakfast) from a restaurant that has a 2.8 on yelp, but this seems minor compared to the safety at the water park

Exceptional

Wonderful comfortable and safe. Easy...

Liked: It was excellent a little spendy but I feel safe and comfortable and there are plenty of food options etc. Staff is always friendly!
Disliked: Price but I am in business so I get it!