Hiisi Hotel Helsinki Jätkäsaari

Bad

Liked: Very hot inside window is also not opened i call to staff but staff is also un trained they don’t have information about room and room temperature
Disliked: Hot inside the room temperature is very hot no any air conditioner 🤷🏼‍♂️

Very good

Not bad but could be...

Liked: Nice location, nice place.
Disliked: Sink was cloggled, nobody cared to fix it - even though they said so.Not very clean. Very noisy ceiling ventilation, uncomfortable for sleep.Communication not very efficient and wrong info give.

Good

Liked: Nice location, clean and easy
Disliked: - Customer service was a bit hard to reach. - The curtains were so that it was hard to block all the light from the window

Very good

Very good

Liked: Procedure was well automated and it was good UX.
Disliked: It was difficult to find the entrance to the building.

Very good

Very good

Otherwise, I like the hotel...

Disliked: The hotline should be available on WhatsApp or through the intercom at the hotel gate. I had to make an international call just to find out that I couldn’t store my baggage two hours before check-in.