Name: Highfield
Address: The Heads, Bassenthwaite
Telephone: 0800 031 8416
Rating: 4.75

Superb

Second visit

Liked: Second visit. Excellent situation, car park, good breakfast, lovely staff and cake with coffee in afternoon.
Disliked: Nothing

Lovely staff, poor room

Liked: Staff were all very friendly and helpful. The location of the hotel was great and it has its own carpark which is brilliant.
Disliked: The room was fine, however, going by all the reviews and photos we expected it to be very nice. It was a little tired and had signs of wear and tear. The bathroom was a little tired too and in need of updating. There were signs of mould around the shower, sink and on the tile grout. We were taken in by the promise of lovely views but all we saw from our window were some bins! And we were right next to the back entrance so had people walking by our window. We also seemed to be in a new extended part of the building so didn't benefit from the lovely Victorian characteristics we read about either! We paid £150 for the room for one night including breakfast, which I feel was slightly overpriced just because of the disappointing room.

Good

A pleasant experience with minor...

Liked: Warm welcome, facilities etc. explained well. Complementary afternoon was very much appreciated. Excellent breakfast, efficiently & pleasantly served within a generous time-slot.
Disliked: Water pressure in shower room was very poor- need to boil kettle for for water for shaving; no bathroom mirror; difficult to fill kettle as small sink below tap didn't accommodate larger kettle.

Exceptional

Amazing stay , amazing staff,...

Liked: Rooms are large. Beds are really comfy.Amazing staff very friendly.Fantastic breakfast.Central but nice and quiet.Would highly recommend.
Disliked: Nothing