Hidden Valley Resort Ascend Hotel Collection

Very good

Was a good time

Liked: Location is beautiful and has enough to keep kids occupied
Disliked: A little outdated Pool should be open later and restaurant is sub par

Passable

Liked: Lake and kagak facilities
Disliked: Food

Poor

Pool scum line needs to...

Liked: Having access to two pools was nice, and the equipment was great.
Disliked: There is no elevator, there was no balcony in the room to sit out on. The pool scum line needs to be cleaned on both pools.

Superb

Not what was advertised

Liked: The staff were very friendly
Disliked: We asked for a room with 2 doubles n sofa bed. We got no sofa bed. The lake Lakeview was a picture of the road n trees no lake on either left or right of the balcony. When I attempted to complain, they said because it was booked from an outside party.. booking. Com

Based on our experience, we...

Liked: The view from the restaurant patio was beautiful
Disliked: We had room 135. It should never be rented out. There were holes in the walls, the floor was peeling. The room was so damp that everything was wet all the time. The beds were wet, the floor was in a constant state of stickiness. We've attached 3 photos but there was so much more wrong with the room. 1 lightbulb from both the bathroom and coffee area were both out so they were poorly lit. We noticed this was a trend in other rooms as well. The fan in the bathroom was not working so that added to the humidity in the room when we had a shower. The breakfast that we had to pay $16 for, most hotels provide that complimentary. The restaurant is really expensive. We ordered 3 apps and 2 drinks. Our bill was $103. We were there for a wedding but could only stay the Friday night as we had to leave for a funeral. We asked for a late check out so we would not have to get into our wedding attire too early. Wedding was at 3pm. The latest they would give us was 12pm even though the text I received said we could book a late check out for $20 per hour extra.

Disappointing