Hidden Valley Resort Ascend Hotel Collection Guest Reviews
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|5.6 miles from HUNTSVILLE centre|
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Lisa Thu, 1 June 2023
Liked: location, evening meal was fabulous
Disliked: some staff were unhelpful, the hotel is dated and in need of decorating.
Leslie Wed, 31 May 2023
Liked: The location and staff , especially Karen the bartender were excellent ambassador for the hotel.
Disliked: The bar area air conditioning doesn’t work , apparently this has been going for a couple of years. we found ourselves leaving the hotel and going to Deerhurst to have drinks in their bar.
Cindy Thu, 25 May 2023
was fine for the occasion
Liked: location and convenience
Disliked: a little out dated
Peter Thu, 11 May 2023
We were on a trip...
Liked: Great view from balcony, room was clean and beds comfy but rustic furniture tired and worn and hotel in need of updating. Great location and the days of glory of this once magnificent hotel are long past due date. A lick of paint and renovations would work wonders but it was only for one night so acceptable. Not sure if I'd stay again as might try nearby reputable resort that I won't mention in this review. Staff are very friendly and a credit to the hotel.
Disliked: Shabbiness of worn and chipped furniture spoilt an otherwise good sized room, very comfy nights sleep though.
David Sun, 7 May 2023
Disliked: Be mindful of the hidden fees. The resort fee was hiked to $30 a night. When we booked it was $20 a night.
Gordon Tue, 2 May 2023
It was aightttt
Liked: The location is great, the restaurant was amazing,the food tasted good, the staff was very friendly
Disliked: The inside pool was cold, the hand railings were broken and it appeared to of been that way for a little while and it felt like to us that the pool doesn't get cleaned as often as it should, just overall very dissatisfied with the inside pool experience. Kids were running up and down the hallways for well over a half hour around 11:30pm at night, staff never handled the noise disturbance. The hair dryer in the room was broken, the sinks Hot Cold handles were loose and the ac unit was very noisy, not normal noises.
Tarun Mon, 1 May 2023
Sourjah Tue, 25 April 2023
Liked: Helpful staff
Disliked: An added resort fee that was added- during checkout. The hotel showed its age!
Laurie Mon, 24 April 2023
Liked: it’s old but welcoming
Disliked: the bathroom facilities were not conducive for showers ..nowhere to put your shampoo and body wash…had to put it on the floor…
Caitlin Mon, 24 April 2023
Liked: Room was cozy and clean
Disliked: The pool was REALLY cold and the hottub was down for maintenance.