Name: HI San Francisco Downtown Hostel
Address: 312 Mason Street, San Francisco, CA
Telephone: (888) 420-1645
Rating: 4.25

Good

Disliked: Only two bathrooms on the same floor. Closer to Union Square, convenient but not safe when it gets dark

Very good

Liked: Great location, stuff is ok (maybe more smiles, but ok)
Disliked: I hope they will fix elevator soon...

Very good

Exceptional

Liked: Great location and the most friendliest and helpful staff. Their mission really is to build a community and you can see it in the space as well as how inclusive it feels

Disappointing

Liked: No Elevators - had to walk up 5 floors with Bags - Elevators not working for 3 months
Disliked: Facilities

Needs Serious Improvement

Liked: The Wi-Fi connection was reliable throughout my stay. The housekeeping staff was friendly and did their best to keep things clean. The location of the hostel is convenient and makes it easy to get around the city.
Disliked: Unfortunately, my overall experience was quite poor. The elevator was out of service during our entire stay, even though we were told it would be fixed by the end of May, we checked out on June 4th, and it was still not working. Staying on the 5th floor made this especially frustrating. Breakfast was only served on the first day, with no clear explanation or advance notice about the change. The rooms were extremely small — our double bed was pushed into a corner, making it very uncomfortable. Bathrooms were not checked or cleaned often enough, and the kitchen and dining areas were often left messy, despite depending on guest cooperation. Reception staff varied a lot; while some were helpful, others seemed uninterested or unwelcoming, which is disappointing compared to the warm atmosphere I’ve experienced in other hostels.