Superb

Exceptional

Liked: Great location. Nice rooms. Great price. Going through renovation so, other than that, awesome stay. Will definitely be back
Disliked: Minor adjustments. Ladder to top bunk was falling off. Looked like it was ?repaired? multiple times but failed again.

Exceptional

Superb

Bring some fresh air to...

Liked: - friendy and helpful staff - good location, near Jackson metro station - great working WIFI - tasteful breakfast each day - useful and much needed elevator to each floor - clean facilities and hands germicides on the hallways - toilet and shower with free shampoons in the rooms - many free activities and events in the hostel
Disliked: - too soft pillows and completely uncomfortable bed - bad ventilation of the rooms, no fresh air, you can't open any window. - extra payable registration to the hostel brand

The overall experience was great...

Liked: I liked the fact that everything that I needed was in walking distance right off the Hostel. The customer service was friendly and helpful. The breakfast nook was okay. The Hostel main spaces (bathroom, kitchen,lounge) where always tidy. Room service was always available even with last minute request. There was always a little event for the day. Sanitizer where positioned all around the Hostel. I was able to receive all packages we ordered online on time.
Disliked: My only not so great experience was the fact that my food "disappeared" out the shared kitchenette fridge even with labeling it with my name strangely and was not much of a satisfying resolution. The hostel bedroom layout was not quite what we where expecting but it worked out fine.

Perfect Location

Liked: The location is perfect really close to the Chicago Loop to the train station. It is my second time there and always is a good choice, the people the host and the new friends that you can make during your stay is simply amazing.

Good

Very disappointed and grossed out

Liked: Location location location
Disliked: We were sent to a room that happened to be occupied. The elevator had a very weird smell (old clogged pipes). The towels had black stains. The sheets had hairs on it. The shower had snot on the walls. The kitchen had not a single plate nor glass allowing us to use it. The cleaning staff met in the hallway shoved some dirty laundry in the elevator as we were waiting for it and just told us to take the next ride. I will not come back.