Heritage Inn Hotel & Convention Centre - Cranbrook

I’ll be back

Liked: It was central location
Disliked: It was right on railroad tracks and not much greenery around

Enjoyed the stay

Liked: Comfortable and convenient

Disappointing

Liked: Location
Disliked: Booked the room through a booking agency, called confirm a room with disability access,was told no problem, you are on the ground floor. Ok. Arrived at hotel checked in, last instruction from clerk " just go down the stairs over there". I mentioned that my request for disability accessable room . Clerk said "only a couple of stairs" l was tired and their were other guests waiting to check in. We dealt with the issue of stairs, wasn't what l was expecting. Can't recommend.

Comfortable

Liked: You can improve your breakfast a bit

We won’t be back

Liked: Great location. We’ve stayed before and enjoyed it.
Disliked: Dinner was horrible. Disabled room was not very accessible, down a ramp. No elevator. Breakfast was disgusting. Not even toast. We won’t stay there again.

Would stay there agt

Liked: Staff was impersonal, but efficient Breakfast included was excellent Had everything we needed
Disliked: Nothing

Good

Liked: Was clean
Disliked: Pool and hot tub not good

Nice enough.

Liked: Provided breakfast not the same as before but adequate.Good sleep, comfy bed but air conditioner a bit noisy. Nice room at back of hotel.

Good value

Liked: The room was a good size and plenty of free parking
Disliked: Nothing