Heritage Inn Hotel & Convention Centre - Cranbrook Guest Reviews
Write a review
1.1 miles from Cranbrook centre |
Write a review
Youssef Thu, 21 March 2024
Exceptional
Doreen Wed, 20 March 2024
Superb
Mary Tue, 19 March 2024
Hotel is dated but works...
Liked: Nice pool area. Bedding was updated but old towels and pool towels were tiny! Hardly wrapped around my 6yr old.
Disliked: Went out the west side door on main floor at 10pm and sliced my finger bad on the door itself! Staff did not care. Make sure to watch your fingers if leaving the side doors when you have to twist the knob!!! Also NO CONDITIONER!! Didn’t read the bottle and put hand lotion in my hair! Never been to a hotel that doesn’t supply conditioner with the shampoo!
Elgarlino Tue, 5 March 2024
Fair
Liked: Hoy tub and pool
Disliked: I ask for a room with smart TV, but didn't meet
Pavel Tue, 5 March 2024
Ok for one night, I...
Liked: Very good breakfast.
Disliked: This hotel charges you twice for the same thing. First you book "Queen Room with Two Queen Beds (Pet Friendly)" with a higher rate than a regular "Queen Room with Two Queen Beds". Then, apparently, they charge you another $20 for each pet. My opinion - this should be illegal. I may be unlucky, but room was extremely noisy - from other rooms and from outside - the hotel sits right between the highway and the railroad. Beds are not very comfortable.
Shah Sat, 24 February 2024
You over charged me! Full...
Liked: I was tired so I slept okay
Disliked: I walked in the fact that the clerk had no power to lower the rate after 12:30am is shocking!!!! Charged me full price forced me to book online! It felt like the biggest scam I have ever encountered and I want to talk to the ombudsman local government to look into this type of fraud by these hotels and owners! I live in town and to pay full price for a check in after midnight is highly questionable! Highly greedy charging full rate half passed midnight is shameful!
Cindy Fri, 23 February 2024
Enjoyable stay with friendly staff
Liked: Excellent. Good service
Disliked: Road noise was loud
Audrey Thu, 22 February 2024
recomend this hotel to everyone
Liked: room was clean >nice white towels bedding Breakfast was good
Disliked: bo complaints
Susan Wed, 31 January 2024
Superb
Liked: Breakfast
Rory Thu, 25 January 2024
It was clean, staff were...
Liked: Unfortunately no extra walk out door from the room to walk the dog if necessary ?
Disliked: No extra door in the room, to walk the dog in case she had to go to relieve its self?