Heritage Hotel Lancaster

Exceptional

Liked: Love the property

Exceptional

not what we expected because...

Disliked: No issues with the place itself but very frustrated with Booking dot com. We were specifically looking to stay somewhere that included breakfast with the room, and that had ev charging available. We also required a king bed. We searched for a place to stay using booking dot com and filtered according to these specific needs. The breakfast was not included, and the facilities did not have an EV charger. When we checked in, we were given a room with two double beds instead of a king and had to return to the desk to request a new room. We would have stayed somewhere different. We suspect this was entirely the fault of Booking dot com and we are very disappointed in our experience in that regard. We appreciate the gentleman at the check in desk being willing to correct the room for us and the staff was very courteous.

Superb

Awesome

Liked: I did not know about breakfast
Disliked: Hotel is just excellent!!

Good room, location & staff

Liked: Good location, room & staff
Disliked: Nothing

Exceptional

was there for 5 nights...

Liked: Just great all round food was lovely

I was greeted with a...

Liked: Clean friendly and easy to access
Disliked: N/A