Henrosa Hotel Guest Reviews
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0.2 miles from Miami Beach centre |
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Tamás Sat, 20 April 2024
Superb
Liked: Close to the beach and to the Art District.
Disliked: The breakfast is very poor.
Stacey Fri, 19 April 2024
Bad
Liked: The location
Disliked: The shower had tiny worms that were seeping through the cracks at the bottom of the shower. The staff had to come in the room and spray a raid that didn't last because in the morning, I had the same issue , the worms were everywhere in the shower, it was very creepy, the staff was not very nice about it
Alana Thu, 18 April 2024
Stylish and modern
Liked: Bright and airy generous size room with a comfortable bed. The location was excellent, close to the beach and plenty of restaurants.
Disliked: We were on the ground floor and the front entrance door of the hotel did not get locked at night.
Sally Thu, 18 April 2024
Flood and No Refund
Liked: Nice hotel but …
Disliked: Our room was flooded and as there were no free rooms the hotel promised a refund for 1 night. It is a month ago and still no refund. As I booked through the company booking my hands are tied. No one seems able to help
Henri Wed, 17 April 2024
Very good
Celeste Wed, 17 April 2024
Passable
Liked: Position and helpful staff
Disliked: Room Size. Bathroom miss simple things that aren’t cost a fortune: a glass, soap holder, toothbrushes holder, toilet brush for cleaning the toilet and a shelf to place things.Breakfast is in Cavalier hotel with one option and a rude waiter.
Giovanna Tue, 16 April 2024
Pleasant
Liked: Henrosa is located super near from the beach and Ocean Dr. The staff is super helpful, I had the chance to do my earlier check in, which was convenient for me. They also offered luggage storage, so I was able to enjoy my last day there without carrying on my luggages to everywhere. They also have a Ross and Walmart near to the hotel, I headed there by a short walk.
Disliked: The room and reception smelled very very bad. It got even worse when the bathroom simply got soaked by the poor shower. The bathroom curtains couldn’t stop by her-selves the water coming for the whole bathroom. The bedsheets got a lot of strange stains, I couldn’t touch that on my neck/face. The worst part was when I try to use the hairdryer, immediately that I’ve turned it on, it shacked in my hands and started a smoke and orange light. I yelled so hard and panicked.
Gabriele Mon, 15 April 2024
Do not recommend
Liked: The location
Disliked: The room was not cleaned properly every day. Room was cold, staff unfriendly, at least the woman who works at the reception. No one gives solution to a problem, it was awful to stay there
Joseph Mon, 15 April 2024
Poor
Liked: I would've checked out of this place after the first night if I thought I could get reimbursed. Air conditioning did not work. Room was either freezing or hot. Thermostat was inoperable. Lots of hall noise in the early mornings with the maids making up the rooms with all the doors open. Elevator was broken for two days. I've never complained about booking.com reservation before. But this one was really bad like a rooming house, not a hotel.
Disliked: Above
Artjoms Fri, 12 April 2024
Deposit funds are being frozen...
Disliked: Deposit funds are being frozen for more than 2 months now, the hotel does not answer emails. Booking.com support is also useless and unreachable