Henrietta House A Member of Radisson Individuals Guest Reviews
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Anonymous Thu, 14 August 2025
Exceptional
Jose Thu, 14 August 2025
Good
Katy Thu, 14 August 2025
Rude staff and uncomfortable
Liked: Location
Disliked: Rude staff and poor service for a so-called four-star hotel.The lift was broken during my stay, and at no point did staff offer to help with my luggage up or down the stairs — something that should be standard in a four-star property with a malfunctioning lift. They only helped after I specifically asked, both at check-in and again at checkout.I paid for a standard room which had no window, was uncomfortably hot, and where the AC automatically switched off in the middle of the night. My mother’s room was inexplicably located offsite, down the road from the hotel — with no air conditioning and no staff in the building she was allocated. We were not informed of this arrangement prior to arrival, which was both inconvenient and surprising.The worst experience came the next morning. While waiting for my mother, I pulled out a chair in the bar area of the lounge to sit down. A staff member pulled the chair away from my grasp as I was about to sit and rudely instructed me to go to reception — without explanation. At reception, the only seat was occupied by another staff member, leaving me nowhere to sit. When I returned to the bar area, I asked why she had initially taken the chair; she pretended not to understand me before eventually saying it was in the passageway between the kitchen and the lobby. She then told me I could sit in a different chair.The whole interaction was unnecessarily rude and jarring — not the level of courtesy or professionalism one expects from a four-star hotel. The only redeeming quality of this place is its location.
Evans Thu, 14 August 2025
Exceptional
Liked: Everything was to an exceptional standard. The team went over and beyond to make my stay feel like home. Thumbs up
Disliked: Not much. A few snagging issues in the room. But did not faulty my stay at all. The team are already fixing it.
Pathan Wed, 13 August 2025
Exceptional
Yanzhen Wed, 13 August 2025
Exceptional
Pestell Wed, 13 August 2025
Perfect 10/10 highly recommended
Liked: Everything, beautiful ambiance and really kind people and a warm welcome. The rooms were so comfortable and amazing decor. Special mention to Aman and Ransheer for their hospitality and professionalism.
Disliked: Nothing.
Els Wed, 13 August 2025
Superb
Liked: Super location close to the beautiful centre of bath, very nice decorated, big bathroom
Disliked: Bed was comfortable but very narrow acces, to close to the walls...
Anonymous Tue, 12 August 2025
Very good
Jon Tue, 12 August 2025
Beautiful building, friendly staff, had...
Liked: Really friendly and helpful staffGreat decorLocation was perfect.